Dispatcher – Central Dispatch | Ready Mix Concrete - Gulf Shores, AL

Smyrna Ready Mix, LLC • Gulf Shores, AL

8d • Onsite

About The Position

SRM Concrete is seeking a service-driven Dispatcher for its Central Dispatch team in Gulf Shores, Alabama. The dispatcher connects customers, drivers, and plants to coordinate ready-mix concrete deliveries and provide excellent customer service. This role suits someone who can multitask, solve problems, support colleagues, and communicate effectively in a fast-paced, high-volume office environment with frequent contact across multiple locations.

The dispatcher answers customer communications, coordinates orders and schedules with plant managers, drivers, and sales teams, monitors operational performance, resolves customer and delivery issues, promotes safety, and contributes to team collaboration and continuous improvement. SRM Concrete describes itself as a family-owned, values-driven company with more than 600 locations. It offers career growth opportunities, competitive pay, benefits, and a collaborative team culture.

Requirements

• Ability to multitask and work effectively in a fast-paced, customer-focused environment.
• Commitment to outstanding customer service.
• Strong communication and interpersonal skills.
• Leadership experience and a collaborative, team-first mindset.
• Ability to learn new systems and technology quickly.
• Analytical approach and willingness to address challenges and pursue continuous improvement.
• Commitment to safety, quality, and operational excellence.
• Willingness to undergo SRM’s pre-employment screenings.
• Ability to work in a high-volume office setting with frequent communication across multiple locations.

Nice To Haves

• Proficiency with Microsoft Office.
• Experience with dispatch or logistics software.
• Experience in dispatch, logistics, or customer service.

Responsibilities

• Answer incoming calls and communications and address customer needs promptly and carefully.
• Coordinate multiple orders, schedules, and priorities with plant managers, drivers, and sales teams to ensure timely and accurate deliveries.
• Model professionalism, teamwork, and service excellence within the Central Dispatch team.
• Monitor performance metrics, identify opportunities to improve operations, and help implement solutions.
• Respond to customer inquiries and resolve delivery or quality issues.
• Build relationships with customers, suppliers, and SRM team members to support clear communication and coordination.
• Follow safety regulations and company policies and promote a safe, positive work environment.
• Participate in team meetings, share insights, and contribute to strategic planning and process improvements.

Benefits

• Low-cost medical, dental, vision, short-term disability, long-term disability, and life insurance.
• Paid holidays.
• PTO/vacation.
• 401(k) with a $100 weekly match.
• Family days.
• Career growth and advancement opportunities.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed