Lead Dispatcher (Public Safety)

Interior, Bureau of Indian Affairs • Fort Thompson, SD

26d • Onsite

About The Position

This position is with the Bureau of Indian Affairs, District 1-Crow Creek Agency, in Fort Thompson, South Dakota. The Lead Dispatcher (Public Safety), GS-2151, operates a multi-frequency, multi-agency radio console and public safety computer networks, including NCIC/NLETS. The role coordinates communications among agencies and personnel, maintains records of transmissions and significant telephone situations, and determines and initiates appropriate law-enforcement responses. The position also performs communications-center administrative duties and plans, organizes, coordinates, and facilitates the Dispatch Center’s technical and program work. As shift lead and senior technical dispatcher, the incumbent coaches and leads the team and provides oversight and quality control to ensure technical requirements and specifications are met.

The position requires one year of specialized experience at or equivalent to the GS-06 level, including senior operation of a multi-frequency law-enforcement radio network, navigating NCIC, and maintaining records of radio transactions, law-enforcement actions, and reports. There is no educational substitution at this grade level. Employment is subject to citizenship, background investigation and favorable adjudication, applicable Selective Service registration, a valid driver’s license and safe driving record, and pre-employment and random drug testing. A one-year probationary period or two-year trial period is required.

The work is sedentary and stressful, performed in a confined communications center for extended periods. The dispatcher is an essential employee expected to work most holidays, during adverse weather, rotating shifts and uncommon tours, and long hours beyond normally scheduled shifts during emergencies. The position requires sustained voice communications, clear hearing, manual dexterity for computer and logging work, and occasional lifting of boxes and supplies weighing up to 50 pounds. The work area is normally well-lighted and temperature-controlled, with routinely high noise levels and controlled entrance and egress. The incumbent may be assigned to accompany field law-enforcement personnel in patrol vehicles or aircraft to maintain proficiency in field procedures and jurisdictional boundaries.

Requirements

• U.S. citizenship.
• One year of specialized experience at or equivalent to the GS-06 level serving as a senior operator receiving and transmitting law-enforcement communications on a multi-frequency radio network, navigating the NCIC database, and maintaining records of radio transactions, law-enforcement actions, and reports.
• Successful completion of a background security investigation and favorable adjudication.
• If applicable, compliance with Selective Service registration requirements.
• Valid driver’s license and a safe driving record within the four-year period immediately preceding submission of GSA Form 3607.
• Successful pre-employment and random drug testing.
• Ability to function efficiently in a confined space for extended periods, with no breaks and no opportunity to leave the Communications Center.
• Ability to work most holidays, during adverse weather, rotating shifts and uncommon tours of duty, and extended hours during emergencies.
• Clear, audible, effective voice and ability to sustain vocal communications for hours at a time.
• Ability to hear clearly and discern multiple audible communications and signals simultaneously.
• Manual dexterity to operate computer terminals, keyboards, related equipment, and maintain written logs.
• Ability to occasionally lift boxes and supplies weighing up to 50 pounds.
• Completion of a one-year probationary period or two-year trial period, as applicable.

Responsibilities

• Operate a multi-frequency, multi-agency radio console, including paging systems, cross-frequency patching, and phone patching.
• Operate within public safety computer networks, including NCIC/NLETS.
• Coordinate, monitor, and assist operations via telephone and radio among agencies and personnel.
• Record and maintain radio transmissions and significant telephone situations.
• Determine response priority and initiate appropriate law-enforcement responses.
• Gather pertinent information for calls and determine whether to dispatch a vehicle, vessel, or aircraft.
• Perform general communications-center duties, including filing, typing, copying, scanning, updating information, shredding designated paperwork, and providing case incident report copies to authorized individuals or entities.
• Plan, organize, coordinate, and facilitate the technical and program work of the Dispatch Center.
• Provide overview and quality control of team work to ensure technical requirements and specifications are met.
• Coach and lead the team as shift lead and senior technical dispatcher.

Benefits

• Federal employee benefits package available to the employee and family; specific benefits depend on position type and should be confirmed with the hiring agency.
• Related non-federal or qualifying retired uniformed-service experience may be credited toward annual leave accrual at managerial discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed