Public Safety Dispatcher

United States Army Installation Management Command • Fort Wainwright, AK

6d • Onsite

About The Position

Serves as a Public Safety Dispatcher in the Directorate of Emergency Services at Fort Wainwright, Alaska. The position provides emergency response dispatching for law enforcement, fire, and emergency medical services by answering 911 calls and coordinating appropriate personnel and equipment. The dispatcher provides initial incident command support until responding units arrive, determines the nature and level of response for emergencies, and supplies relevant information to responding units. The role may transfer callers to the proper agency or dispatch police, fire, ambulance, rescue, or hazardous materials units. It also involves maintaining accurate status information for response personnel and equipment, operating dispatch and communications systems, and providing emergency medical dispatch assistance.

Requirements

• U.S. citizenship.
• For GS-05: One year of specialized experience operating emergency dispatching or communications equipment to assist with dispatching public service assistance, or four years of education above high school in an accredited business, secretarial, or technical school, junior college, college, or university, or a qualifying combination of education and experience.
• For GS-06: One year of specialized experience assisting with assessment of 911 calls; operating CAD, 911 telephone, and radio systems to dispatch public service assistance; and using office automation software to input, retrieve, or maintain emergency dispatch data. Education cannot substitute for experience at this grade.
• For GS-07: One year of specialized experience assisting with assessment of 911 calls; operating CAD, 911 telephone, and radio systems to dispatch public service assistance; operating automated systems and emergency dispatching and communications equipment; and assisting with pre-arrival instructions to callers. Education cannot substitute for experience at this grade.
• Obtain and maintain CPR, Emergency Medical Dispatch (EMD), DoD Hazardous Materials Awareness, Alaska State Police Information Network, and DoD Telecommunicator I and II certifications.
• Obtain and maintain a valid Alaska driver's license.
• Obtain and maintain Alaska Public Safety Information Network (APSIN) clearance certification when applicable.
• Work an alternate schedule that includes nights, weekends, and holidays; wear a uniform; and report for duty during inclement weather and other emergencies as directed.
• Work in a highly stressful, restricted office environment and remain on duty after the scheduled shift or be recalled to duty when required.
• Maintain a functioning telephone for recall and emergency contact.
• Pass any required suitability or fitness determination and background investigation; satisfy drug-testing requirements for this designated position.
• Complete a one-year probationary period.
• Provide proof of U.S. citizenship; male applicants born after December 31, 1959, must complete the Selective Service registration certification.

Responsibilities

• Answer emergency 911 calls and dispatch appropriate personnel and equipment for law enforcement, fire, and emergency medical services.
• Provide initial incident command support until responding emergency units arrive on scene.
• Interrogate callers to determine the problem and nature of the call.
• Identify the nature of an emergency and the appropriate level of response based on local protocols, and provide additional information to responding units.
• Transfer callers to the appropriate agency or dispatch police, fire, ambulance, rescue, or hazardous materials units.
• Maintain accurate status information for emergency response equipment and personnel.
• Operate Computer Aided Dispatching (CAD) systems, telephones, radios, and station alert systems.
• Provide emergency medical dispatching assistance to callers with medical emergencies.
• Maintain required certifications and continuing dispatch and intrusion detection education.
• Maintain an overall compliance score of at least 90 percent as reviewed by AQUA software.

Benefits

• Federal employee benefits package available to the employee and family; specific benefits depend on position eligibility.
• Permanent Change of Station allowances may be authorized.
• Recruitment and relocation incentives may be authorized.
• Student loan repayment may be authorized.
• Salary negotiation for candidates new to Federal service may be authorized.
• Credit for prior non-federal work experience and certain military service for annual leave accrual may be authorized.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED