Diet Clerk Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Ability to lift and carry up to 50 pounds.
• Ability to perform prolonged standing and walking and considerable reaching, stooping, bending, kneeling, and crouching.
• Ability to work around warewashing chemicals and cleaning agents, temperature variations, and wet surfaces.

Nice To Haves

• Basic clerical and data-entry experience.
• Customer service or call-center experience.

Responsibilities

• Process diet orders and update patient information in Nutrition Services systems accurately and promptly.
• Explain meal-ordering procedures to patients, anticipate patient needs, and communicate professionally with patients, family members, and nursing staff.
• Assist with delivering patient trays as directed by Nutrition Leadership.
• Deliver cupcakes, roll silverware, prepare birthday supplies, and perform other diet-office duties.
• Manage complaints, refer issues to a supervisor as appropriate, and verify that issues are resolved.
• Process, print, and distribute daily documents, including patient menus, nourishment labels, tray tickets, vouchers, and patient reports.
• Manage telephone calls promptly and professionally using appropriate telephone etiquette.
• Promote teamwork and conduct work in a manner consistent with cultural diversity, equity, and inclusion principles.
• Process late or missing trays and help ensure the tray line begins promptly.
• Verify patient ticket information, including two patient identifiers, diet information, and attached supplements; contact nursing units for clarification when needed.
• Manage special patient needs, including those on rehabilitation, behavioral health, and other special units; this may include in-person ordering.
• Call patients to discuss menu options and food preferences.
• Report computer problems promptly to the Help Desk or Manager on Duty to prevent delays in patient care.
• Manage patient satisfaction surveys in accordance with the departmental performance improvement plan.
• Communicate supply needs to the Administrative Coordinator or Nutrition Leadership to maintain adequate diet-office supplies.
• Participate in or support Nutrition Services activities required for the hospital's nutritional obligations, including alternate shift patterns or locations during emergency operations.
• Perform other duties reasonably related to the position as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage.
• 100% coverage for preventive healthcare with no copay.
• Paid time off, available day one.
• Retirement programs through the Teacher Retirement System of Texas (TRS).
• Paid parental leave benefit.
• Wellness programs.
• Tuition reimbursement.
• Public Service Loan Forgiveness (PSLF) qualified employer.
• On-site childcare.
• Paid holidays.
• Merit increases.