Diet Clerk-SEIU

EvergreenHealth•Kirkland, WA

About The Position

The Diet Clerk performs office tasks to ensure accurate and efficient handling of prescribed patient food orders. The role receives and processes patient information and diet orders, implements dietitian instructions, and maintains accurate patient and diet-order records. It also supports meal service by taking patient and visitor orders, answering menu and recipe questions, coordinating meal delivery with kitchen and clinical staff, and addressing missing trays. The Diet Clerk delivers and retrieves meal trays and equipment, coordinates with nursing when medication is needed before meals, monitors and documents patient intake, and reports intake levels to dietitians and nursing. Additional duties include maintaining mobile carts, preparing tube-feeding nourishment labels, and recording items stocked in nourishment centers. On-the-job training is available.

Requirements

High school graduate or an equivalent combination of education and experience.
Valid Washington state Food and Beverage Workers Permit.
Ability to communicate clearly.
Ability to provide excellent customer service.
Recent customer-service work experience; food or dietary service setting preferred.
Knowledge of safety, sanitation, and food-handling standards and practices.
Ability to perform basic math, including addition, subtraction, multiplication, division, ratios, and number sequencing.

Nice To Haves

Food Services certification.
Hospital dietetics and diet therapy experience.

Responsibilities

Receive and process patient information and implement dietitian instructions to support patients’ nutritional care.
Receive and process diet orders and food requests, and maintain accurate patient records and diet-order information.
Take patient meal orders in person and by telephone using standardized terminology; answer menu and recipe questions and offer alternatives consistent with diet orders.
Operate the electronic Point of Service (POS) system and hospital software applications for prompt, accurate meal ordering.
Follow up with kitchen and clinical staff as necessary to ensure timely and accurate meal delivery.
Retrieve meals from the kitchen, deliver trays to patients, retrieve trays after meals, and check that patients’ meal experiences were satisfactory.
Coordinate with nursing regarding medication before patients eat or receive a tray.
Expedite missing trays to provide prompt service recovery.
Monitor and document patient intake, and report intake levels to dietitians and nursing.
Take visitor orders, charge correctly, and deliver and retrieve visitor trays.
Retrieve equipment, small wares, and trays from assigned floors and return them to the dish room for washing and sanitizing.
Clean the mobile cart at the end of every meal.
Type and print tube-feeding between-meal nourishment labels for patient identification.
Monitor and enter into the computer items sent after stocking nourishment centers and supplement tallies on assigned floors.
Perform other duties as assigned.