Diet Clerk-SEIU

EvergreenHealth•Kirkland, WA

2d•Onsite

About The Position

The Diet Clerk performs office and meal-service tasks to ensure accurate and efficient ordering of prescribed food for patients. The role processes patient information and diet orders, follows dietitian instructions, maintains patient records, and takes meal orders using standardized terminology. The Diet Clerk answers menu and recipe questions and offers alternatives that fit the patient’s diet order, using electronic point-of-service and hospital software systems to ensure accurate meal ordering. The position coordinates with kitchen, clinical, and nursing staff to support timely meal delivery and patient care. Duties also include delivering and retrieving patient trays, monitoring and documenting intake, reporting intake levels, handling visitor meal orders and charges, retrieving and sanitizing equipment and trays, cleaning mobile carts, preparing tube-feeding nourishment labels, and entering nourishment and supplement tallies. On-the-job training is available. The position is full-time, day hours, 36 hours per week, and is covered by a collective bargaining agreement with SEIU Healthcare 1199NW.

Requirements

High school graduation or an equivalent combination of education and experience.
Valid Washington state Food and Beverage Workers Permit.
Ability to communicate clearly.
Ability to provide excellent customer service.
Recent customer service work experience; experience in a food or dietary service setting is preferred.
Knowledge of safety, sanitation, and food-handling standards and practices.
Ability to perform basic math, including addition, subtraction, multiplication, division, ratios, and number sequencing.

Nice To Haves

Food Services certification.
Hospital dietetics and diet therapy experience.

Responsibilities

Receive and process patient information and implement dietitian instructions to support patients’ nutritional care.
Receive and process diet orders and food requests, and maintain accurate patient records and diet-ordering information.
Take meal orders in person and over the telephone using standardized terminology; answer menu and recipe questions and offer alternatives within the patient’s diet order.
Operate the electronic Point of Service system and hospital software applications for accurate meal ordering.
Follow up with kitchen and clinical staff as needed to ensure prompt and accurate delivery.
Retrieve meals from the kitchen, deliver trays to patients, retrieve trays after meals, and check that patients are satisfied with their experience.
Coordinate with nursing staff regarding medication before patients eat or trays are delivered.
Expedite missing trays to provide prompt service recovery.
Monitor and document patient intake, and report intake levels to the dietitian and nursing staff.
Take visitor meal orders, charge correctly, and deliver and retrieve trays.
Retrieve equipment, small wares, and trays from assigned floors and return them to the dish room for washing and sanitizing.
Clean the mobile cart at the end of every meal.
Type and print tube-feeding between-meal nourishment labels for patient identification.
Monitor and enter items sent after stocking nourishment centers and supplement tallies into the computer for accurate accounting.
Perform other duties as assigned.