Diet Clerk-PD SEIU

EvergreenHealth•Kirkland, WA

2d•Onsite

About The Position

The Diet Clerk performs office and patient-service tasks to ensure accurate, efficient ordering of prescribed food for patients. The role receives and processes patient information, diet orders, and food requests; implements dietitian instructions; and maintains accurate patient and diet-order records. The Diet Clerk takes meal orders in person and by telephone using standardized terminology, answers menu and recipe questions, and offers alternatives consistent with each patient’s diet order. The role uses an electronic Point of Service (POS) system and hospital software applications to support accurate and timely meal ordering, coordinating with kitchen, clinical, and nursing staff as needed. The position also supports meal delivery and patient experience by retrieving meals from the kitchen, delivering and collecting trays, checking satisfaction, coordinating medication timing with nursing, and expediting missing trays. It monitors and documents patient intake and reports intake levels to dietitians and nursing. Other duties include taking and charging for visitor meal orders, retrieving and returning equipment and trays to the dish room, cleaning mobile carts after meals, printing tube-feeding nourishment labels, and entering nourishment-center and supplement tallies for accurate accounting.

Requirements

High school graduate or equivalent combination of education and experience.
Valid Washington State Food and Beverage Workers Permit.
Ability to communicate clearly.
Ability to provide excellent customer service.
Recent customer service work experience; food or dietary service setting preferred.
Knowledge of safety, sanitation, and food-handling standards and practices.
Ability to perform basic math functions, including addition, subtraction, multiplication, division, ratios, and number sequencing.

Nice To Haves

Food Services certification.
Hospital dietetics and diet therapy experience.

Responsibilities

Receive and process patient information and implement dietitian instructions to support patient nutritional care.
Receive and process diet orders and food requests, and maintain accurate patient records and diet-order information.
Take patient meal orders in person and by telephone using standardized terminology; answer menu and recipe questions and offer alternatives within the patient’s diet order.
Operate the electronic Point of Service (POS) system and hospital software applications for prompt, accurate meal ordering.
Coordinate with kitchen and clinical staff to support prompt and accurate meal delivery.
Retrieve meals from the kitchen, deliver trays to patients, retrieve trays after meals, and check that patients are satisfied with their experience.
Coordinate with nursing regarding medication timing before a patient eats or a tray is delivered.
Expedite missing trays to support prompt service recovery.
Monitor and document patient intake, and report intake levels to the dietitian and nursing.
Take visitor meal orders, charge correctly, and deliver and retrieve trays.
Retrieve equipment, small wares, and trays from assigned floors and return them to the dish room for washing and sanitizing.
Clean the mobile cart at the end of each meal.
Type and print tube-feeding between-meal nourishment labels for patient identification.
Monitor and enter items sent after nourishment centers are stocked, as well as supplement tallies for assigned floors.
Perform other duties as assigned.