Diet Clerk Associate

Lexington Medical Center • West Columbia, SC

6d • Onsite

About The Position

The Diet Clerk Associate is a member of the Nutrition Services team and communicates with patients about modified diet guidelines, including why a diet may be prescribed and which foods are allowed or restricted. The role helps patients make accurate and appropriate meal selections and serves as a liaison between patients and Nutrition Services to support individualized patient and guest meals. The associate also communicates and partners with patient care staff to ensure current patient diet information is accurate.

The position manages the Room Service Call Center, explains ordering procedures and applicable diet restrictions, and communicates patient food production needs to Nutrition Services production staff. The associate interacts directly with patients across age groups and maintains professional, compassionate service with patients, visitors, physicians, and coworkers. Work requires independence, organization, and adherence to daily deadlines. The position is PRN, with variable hours including weekends.

Requirements

• High school diploma or equivalent.
• At least 1 year of past customer service experience.
• Knowledge and experience with administration of modified diets and why they are used, or ability after in-house training to demonstrate proficient knowledge of therapeutic diets to educate and guide patients through meal selection.
• Knowledge of Cbord and/or Epic systems.
• Medical terminology training and/or experience.
• Excellent oral and written communication skills, including conflict resolution.
• Superior customer service skills for effective communication and service by telephone.
• Basic mathematical competency to determine measurements.
• Mid- to proficient-level computer skills navigating Windows-based applications.
• Good problem-solving skills and judgment.
• Ability to work independently and meet deadlines.
• No substitutable education or experience; no required certifications or licensure.

Responsibilities

• Explain modified diet guidelines, including the reasons for diet orders and foods allowed or restricted, and assist patients with appropriate meal selections.
• Serve as a liaison between patients and the Nutrition Services Department to support individualized patient and guest meal selections.
• Partner with patient care staff to maintain accurate current patient diet information.
• Manage the Room Service Call Center professionally and explain ordering processes, ordering guidelines, and applicable diet restrictions.
• Communicate patient food production needs to Nutrition Services production staff.
• Interact directly with infant, child, adolescent, adult, and geriatric patients.
• Respond appropriately to customer and patient requests and needs, including those of people who are hard of hearing.
• Show courtesy, compassion, and respect and conform to Service Excellence Policy and Service Expectations.
• Maintain an optimistic, professional image and excellent customer relations with patients, visitors, physicians, and coworkers.
• Work independently, organize work, and meet established deadlines and a deadline-driven daily schedule.
• Perform other duties as assigned.

Benefits

• Day-one medical, dental, and life insurance benefits for benefit-eligible employees and their families.
• Health care and dependent care flexible spending accounts.
• 403(b) match plan enrollment from day one; Lexington Health matches dollar for dollar up to 6%.
• Employer-paid life insurance equal to 1x salary.
• Optional supplemental life insurance with low-cost premiums, up to 3x salary.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Adoption assistance.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED