Desk Adjuster Jobs

About The Position

Requirements

• Engaging, outgoing personality and passion for helping customers.
• Ability to think critically, use resources, and seek answers in a virtual environment.
• Excellent oral and written communication, decision-making, and organizational skills.
• Strong typing and multitasking capabilities in a structured paperless work environment.
• Strong working knowledge of, and ability to use, multiple systems during virtual training and to handle and process claims.
• General understanding of overall claim operations and key stakeholders.
• Must reside within 50 miles of the Liberty Lake, Washington office.
• Must be based in the United States.

Nice To Haves

• College degree preferred.
• One to three years of related customer service experience or applicable insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Communicate with customers who have been in auto accidents and help them navigate their claims.
• Manage the multiple moving pieces involved in handling claims.
• Use problem-solving and available resources to address customer needs and seek answers when needed.
• Represent the Liberty Mutual brand and deliver on its promise to customers.
• Use multiple systems to handle and process claims.

Benefits

• Benefits that support employees' life and well-being.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.
• Paid training and licensing.