Auto Claims Desk Adjuster Hybrid - Indianapolis

Liberty Mutual Insurance•Anderson, IN

7d•$46,000 - $70,000•Hybrid

About The Position

Liberty Mutual is hiring an Auto Claims Desk Adjuster to guide insureds and claimants through the auto claims process from start to finish after an accident. The role involves handling a high volume of claims in a fast-paced environment, speaking with customers who have recently been in accidents, helping them understand the process, and coordinating the many moving pieces of their claims. No claims experience is needed; paid training and licensing are included. The position is hybrid in Indianapolis, Indiana. Applicants must live within 50 miles of the office, attend the office at least two days per month, and participate in additional in-person training during the first six months. The role is open only to US-based employees and starts January 11, 2027. The employer describes the role as an opportunity for customer service professionals who are empathetic, organized, adaptable, and committed to representing the Liberty Mutual brand and delivering on its promises.

Requirements

Engaging, outgoing personality and passion for helping customers.
Ability to think critically, use resources, and seek answers when needed in a virtual environment.
Excellent oral, written, decision-making, and organizational skills.
Strong typing and multitasking capabilities in a structured paperless work environment.
Strong working knowledge of and ability to use multiple systems during virtual training and to handle and process claims.
General understanding of overall claim operations and key stakeholders.
Must live within 50 miles of the Indianapolis office.
Must be a US-based employee.
Must attend the office at least two days per month and attend additional in-person training during the first six months.

Nice To Haves

College degree preferred.
One to three years of related customer service experience or applicable insurance knowledge.

Responsibilities

Guide insureds and claimants through the auto claims process from start to finish.
Speak with customers who have recently been in accidents and provide customer-focused guidance and reassurance.
Manage multiple moving pieces of auto claims while maintaining strong organization and time management.
Use problem-solving skills and available resources to address customer needs and seek answers when needed.
Represent the Liberty Mutual brand and deliver on its promise to customers.
Handle and process claims using multiple systems in a structured paperless work environment.