Auto Claims Desk Adjuster Hybrid

Liberty Mutual • Indianapolis, IN

1d • Hybrid

About The Position

Liberty Mutual is hiring an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish. The role involves speaking with customers who have recently been in an accident, helping them understand and navigate the claims process, and managing the multiple steps involved in handling claims. The position is suited to people who enjoy problem-solving, helping others, and working in a high-volume, fast-paced environment where days vary.

The role is hybrid and based in Indianapolis, Indiana. Employees must reside within 50 miles of the office, work in the office at least two days per month, and attend additional in-person training during the first six months. No claims experience is needed; paid training and licensing are included. The role is open only to US-based employees.

Requirements

• Engaging, outgoing personality and passion for helping customers.
• Ability to think critically, use resources, and seek answers when needed in a virtual environment.
• Excellent oral, written, decision-making, and organizational skills.
• Strong typing and multitasking capabilities in a structured, paperless work environment.
• Strong working knowledge and ability to use multiple systems during virtual training and to handle and process claims.
• General understanding of claim operations and key stakeholders.
• Must reside within 50 miles of the Indianapolis office.
• Open only to US-based employees.

Nice To Haves

• College degree preferred.
• One to three years of related customer service experience or applicable insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Speak with customers who have recently been in an auto accident and help them through the claims process.
• Manage the multiple moving pieces involved in handling claims.
• Represent the Liberty Mutual brand and deliver on its promises to customers.
• Use problem-solving and available resources to address customer needs and find answers.

Benefits

• Paid training and licensing.
• Comprehensive benefits.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed