Auto Claims Desk Adjuster Hybrid

Liberty Mutual Insurance•Albany, NY

2d•$50,000 - $76,000•Hybrid

About The Position

Liberty Mutual is hiring an Auto Claims Desk Adjuster to guide insureds and claimants through the auto claims process after an accident. The role involves managing claims from start to finish in a high-volume, fast-paced environment, speaking with customers, solving problems, and helping them understand and navigate the process. The position includes paid training and licensing and is hybrid, based in Clifton Park, New York. Employees must reside within 50 miles of the office, attend the office at least two days per month, and complete additional in-person training during the first six months. The role is open only to US-based employees. The successful candidate is an empathetic, customer-focused service professional who represents the Liberty Mutual brand, works reliably across office and home environments, and adapts to customers’ varying needs. The position requires strong organization, time management, communication, decision-making, typing, and multitasking skills, as well as the ability to use multiple systems and resources in a virtual training and paperless work environment. No claims experience is needed. A college degree is preferred, and/or 1–3 years of related customer service experience or applicable insurance knowledge.

Requirements

An engaging, outgoing personality and passion for helping customers.
Ability to think critically, use resources, and seek answers when needed in a virtual environment.
Excellent oral and written communication, decision-making, and organizational skills.
Strong typing and multitasking capabilities in a structured paperless work environment.
Strong working knowledge of and ability to use multiple systems during virtual training and to handle and process claims.
General understanding of overall claim operations and key stakeholders.
Must reside within 50 miles of the Clifton Park, New York office.
Must be US-based.
Must attend the office at least two days per month and meet additional in-person training requirements during the first six months.

Nice To Haves

College degree preferred.
1–3 years of related customer service experience or applicable insurance knowledge.

Responsibilities

Guide insureds and claimants through the auto claims process from start to finish.
Speak with customers who have been in auto accidents and provide support and guidance throughout their claims.
Manage the moving pieces involved in handling claims, using organization and time-management skills.
Represent the Liberty Mutual brand and deliver on its promise to customers.
Use problem-solving skills and available resources to address customer needs and find answers.
Handle and process claims using multiple systems in a structured paperless work environment.