Auto Claims Desk Adjuster Hybrid

Liberty Mutual•Westborough, MA

1d•Hybrid

About The Position

Liberty Mutual is hiring an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish. The role involves helping customers who have recently been in an auto accident, managing multiple moving pieces, and providing clear, empathetic support while resolving claims. No claims experience is needed; paid training and licensing are included. This is a hybrid role based in Westborough, Massachusetts. Employees must reside within 50 miles of the office and attend the office at least two days per month, with additional in-person training requirements during the first six months. The position is open only to US-based employees. The role suits someone who thrives in a high-volume, fast-paced environment, enjoys problem-solving, and brings strong organization and time-management skills. Employees represent the Liberty Mutual brand and work in a structured, paperless environment, using multiple systems to handle and process claims. The position includes virtual training and requires adapting to different environments, schedules, and customer needs.

Requirements

Engaging, outgoing personality and passion for helping customers.
Ability to think critically, use resources, and seek answers when needed in a virtual environment.
Excellent oral and written communication, decision-making, and organizational skills.
Strong typing and multitasking capabilities in a structured paperless work environment.
Strong working knowledge of and ability to use multiple systems during virtual training and to handle and process claims.
General understanding of overall claim operations and key stakeholders.
Must reside within 50 miles of the Westborough, Massachusetts office.
Must be US-based.

Nice To Haves

College degree preferred.
One to three years of related customer service experience or applicable insurance knowledge.

Responsibilities

Guide insureds and claimants through the auto claims process from start to finish.
Speak with customers who have recently been in an accident and help them understand and navigate the claims process.
Manage the moving pieces of claims and handle or process claims using multiple systems.
Represent the Liberty Mutual brand and deliver on its customer service promise.
Use problem-solving and available resources to address customer needs and seek answers when needed.