Auto Claims Desk Adjuster Hybrid

Liberty Mutual • Clifton Park, NY

6d • Hybrid

About The Position

Liberty Mutual is hiring an Auto Claims Representative to guide insureds and claimants through the auto claims process from beginning to end after an accident. The role involves speaking with customers, helping them understand and navigate their claims, and managing the many moving pieces involved in claim handling. It is suited to people who enjoy fast-paced, high-volume work, problem-solving, and helping others. No claims experience is needed; paid training and licensing are included.

The position is hybrid and based in Clifton Park, New York. Employees must live within 50 miles of the office and work in the office at least two days per month. Additional in-person training is required during the first six months. The role is open only to U.S.-based employees.

Requirements

• Engaging, outgoing personality and passion for helping customers.
• Ability to think critically, use available resources, and seek answers when needed in a virtual environment.
• Strong oral, written, decision-making, and organizational skills.
• Strong typing and multitasking capabilities in a structured, paperless work environment.
• Strong working knowledge of and ability to use multiple systems during virtual training and to handle and process claims.
• General understanding of claim operations and key stakeholders.
• Must reside within 50 miles of the Clifton Park, New York office.
• Must be based in the United States.

Nice To Haves

• College degree preferred.
• One to three years of related customer service experience or applicable insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Speak with customers who have been in auto accidents and provide service and guidance throughout their claims.
• Manage the multiple moving pieces involved in handling claims.
• Represent the Liberty Mutual brand and deliver on the company's promise to customers.
• Use problem-solving, organizational, and time-management skills to assist customers and process claims.

Benefits

• Paid training and licensing.
• Comprehensive benefits.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed