Auto Claims Desk Adjuster Hybrid

Liberty Mutual • Naperville, IL

5d • Hybrid

About The Position

Liberty Mutual is hiring an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish after an accident. The role involves speaking with customers, managing multiple moving pieces, and using problem-solving, organization, and time-management skills to help customers understand and navigate their claims. No claims experience is needed; paid training and licensing are included.

This is a hybrid role based in Naperville, Illinois. Employees must reside within 50 miles of the office and work in the office at least two days per month. Additional in-person training is required during the first six months. The position is open only to U.S.-based employees.

The role is suited to customer-service professionals who are empathetic, adaptable, reliable, and committed to representing the Liberty Mutual brand with integrity. Candidates will work in a structured, paperless environment and use multiple systems to handle and process claims. A skills assessment is part of the application process and takes approximately 35 minutes, with no time limit.

Requirements

• An engaging, outgoing personality and a passion for helping customers.
• Ability to think critically, use resources, and seek answers when needed in a virtual environment.
• Strong oral, written, decision-making, and organizational skills.
• Strong typing and multitasking capabilities.
• Strong working knowledge of, and ability to use, multiple systems during virtual training and claims handling.
• General understanding of claim operations and key stakeholders.
• Must reside within 50 miles of the Naperville, Illinois office.
• Must be based in the United States.

Nice To Haves

• College degree preferred.
• One to three years of related customer-service experience or applicable insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Speak with customers who have recently been in auto accidents and help them navigate their claims.
• Manage the multiple moving pieces involved in handling and processing claims.
• Use problem-solving and available resources to address customer needs and seek answers when necessary.
• Represent the Liberty Mutual brand and deliver on its promise to customers.
• Handle and process claims using multiple systems in a structured, paperless work environment.

Benefits

• Paid training and licensing.
• Comprehensive benefits.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed