Desk Adjuster - Residential Property Claims

Crawford•Atlanta, GA

9d•Onsite

About The Position

The Desk Adjuster handles residential property catastrophe claims from the client’s office in Peachtree Corners, Georgia. This is an in-person role requiring local residency, dependable transportation, and the ability to report onsite as required. The position will not convert to remote work. Adjusters use technology to gather and evaluate loss information, determine coverage, and settle claims with minimal supervision while providing excellent customer service, communicating professionally, maintaining high claim-handling standards, and producing quality claim files. The role has a 40-hour work week and may include weekends as part of the regular schedule. Overtime may be required based on client needs. The adjuster communicates with customers by phone and in writing, including making outbound calls and staffing an inbound call rotation throughout the day. They interact regularly with claimants, clients, and supervisors, and maintain the expected caseload and service-level agreements.

Requirements

College degree or an equivalent combination of education and experience.
At least one year of experience investigating, evaluating, and creating estimates for exterior and interior residential property claims.
Exceptional customer service skills.
Strong verbal and written communication skills.
Ability to interpret and apply residential property insurance policies, terms, and conditions to claims handling.
Attention to detail.
Strong organizational skills and ability to maintain a claim diary.
Strong analytical and mathematical ability.
Knowledge of the insurance industry, terminology, customs, and practices.
Working knowledge of ISO policies, terms, and conditions.
Computer skills and ability to learn new technology; a passion for learning, exploring, and applying new technologies, apps, and software.
Working experience with Xactimate/Xactware software applications.
Ability to work independently and in a team environment.
Current home-state or designated home-state license, and eligibility to obtain additional adjuster licenses in multiple states as needed.
Valid adjuster’s license in the state of residence where required by law, and in all states for which claims will be handled.
Acceptable results on a pre-employment drug screen, criminal background check, and motor vehicle records check.

Nice To Haves

Two to four years of experience in insurance, property claims handling, construction, damage evaluation and estimating, building repair, or similar backgrounds.
Experience with Symbility software.
Bilingual ability.

Responsibilities

Examine claim forms, policies, endorsements, client instructions, and other available records to determine coverage.
Communicate the claim process effectively through written correspondence and phone calls, including outbound calls and staffing an inbound call rotation.
Use current technology to investigate property losses, determine coverage, set reserves, review and analyze written information, and estimate damages.
Prepare reports by collecting and summarizing information required by the client, local, state, and federal government, and Crawford.
Settle claims by determining the insurance carrier’s liability and applicable client instructions and authority levels, issuing settlement checks, and creating regulatory and other required letters.
Communicate proactively and consistently with customers throughout the claims process.
Interact with claimants, clients, and supervisors to exchange information and make decisions that may involve analyzing alternative courses of action.
Meet client and/or Crawford service-level agreements for the claim-handling process and maintain the expected caseload.
Comply with federal and state regulations, service standards, and client requirements to maintain the company’s reputation and the integrity of insurance products.
Maintain adjuster licenses in all required states and maintain professional and technical knowledge through continuing education.
Uphold the Crawford Code of Business Conduct.
Participate in special projects or perform duties in other areas as requested.