Desk Adjuster - Residential Property Claims

Crawford & Company • Atlanta, GA

9d • Onsite

About The Position

Crawford is hiring an in-office Desk Adjuster to handle residential property catastrophe claims from the client’s office in Peachtree Corners, Georgia. The role requires local residency, dependable transportation, and the ability to report onsite; it will not convert to remote work. Adjusters use technology to gather and evaluate information, analyze losses, determine coverage, and settle claims with minimal supervision while providing professional customer service and maintaining high claim-handling standards and quality files. The position has a 40-hour work week; weekends may be part of the regular schedule, and overtime may be required based on client needs.

The position involves frequent communication with claimants, clients, and supervisors, including outbound calls and staffing an inbound phone rotation. The adjuster is responsible for maintaining an expected caseload, meeting service-level agreements, complying with applicable regulations and client requirements, and keeping required licenses and professional knowledge current. The role may also include special projects or duties in other areas as requested.

Requirements

• College degree or an equivalent combination of education and experience.
• At least one year of experience investigating and evaluating residential property claims and creating estimates for exterior and interior damage.
• Exceptional customer service skills.
• Strong verbal and written communication skills.
• Ability to interpret and apply residential property insurance policies, terms, and conditions to claims handling.
• Good attention to detail.
• Strong organizational skills and ability to maintain a claim diary.
• Strong analytical and mathematical ability.
• Knowledge of the insurance industry, terminology, customs, and practices.
• Working knowledge of ISO policies, terms, and conditions.
• Computer skills and ability to learn new technology; willingness to learn, explore, and apply new technologies, apps, and software.
• Working experience with Xactimate/Xactware software applications.
• Ability to work independently and in a team environment.
• Current home-state or designated home-state adjuster license and eligibility to obtain additional adjuster licenses in multiple states as needed.
• Valid adjuster’s license in the state of residence where required by law, and in all states where claims will be handled.
• Acceptable results on pre-employment drug screening, criminal background check, and motor vehicle records check.
• Local residency and dependable transportation, with the ability to report onsite as required.

Nice To Haves

• Two to four years of experience in insurance, property claims handling, construction, damage evaluation and estimating, building repair, or a similar background.
• Experience using Symbility.
• Bilingual ability.

Responsibilities

• Examine claim forms, policies, endorsements, client instructions, and other available records to determine coverage.
• Communicate the claims process through written correspondence and phone calls, including outbound calls and staffing an inbound call rotation throughout the day.
• Use current technology to investigate property losses, determine coverage, set reserves, review and analyze written information, and estimate damages.
• Prepare reports by collecting and summarizing information required by the client, local, state, and federal government, and Crawford.
• Settle claims by determining the insurance carrier’s liability and following client instructions and authority levels; issue settlement checks and create regulatory and other required letters.
• Communicate proactively and consistently with customers throughout the claims process.
• Interact with claimants, clients, and supervisors to exchange information and analyze alternative courses of action when making decisions.
• Meet service-level agreements established by the client and/or Crawford for the claims-handling process.
• Maintain the expected caseload.
• Comply with federal and state regulations, service standards, and client requirements to maintain the company’s reputation and the integrity of its insurance products.
• Maintain adjuster licenses in all required states and develop professional and technical knowledge through continuing education.
• Uphold the Crawford Code of Business Conduct.
• Participate in special projects or perform duties in other areas as requested.

Benefits

• Competitive base pay.
• Bonus/incentive pay and other performance-based rewards, if applicable.
• Medical, dental, and vision plans.
• Prescription drug coverage.
• HSA, HRA, and FSA accounts.
• Paid holidays, vacation, and sick leave.
• 401(k) retirement plan.
• Tuition assistance.
• Paid parental leave.
• Supplemental health benefits.
• Enhanced mental health support at no cost.
• Virtual physical therapy at no cost.
• Caregiving services at no cost.
• Life Assistance Program at no cost.
• Training programs that promote continuous learning and career progression.

What This Job Offers

• Job Type: Full-time