Auto Claims Desk Adjuster Hybrid - Clifton Park

Liberty Mutual Insurance•Troy, NY

19d•$50,000 - $76,000•Hybrid

About The Position

Liberty Mutual is hiring an Auto Claims Desk Adjuster to guide insureds and claimants through the auto claims process from start to finish after an accident. The role involves speaking with customers, helping them understand and navigate the process, handling and processing claims, and managing multiple moving pieces in a high-volume, fast-paced environment. The position includes paid training and licensing, with additional in-person training during the first six months. It is hybrid, based in Clifton Park, New York, with at least two in-office days per month. Applicants must live within 50 miles of the office and be based in the United States. The start date is January 11, 2027. The successful candidate will bring empathy, customer service skills, sound judgment, and organizational and time-management ability. They will represent Liberty Mutual while helping customers receive the coverage and support they need. The role requires handling customer interactions and claims in a structured, paperless virtual environment, using multiple systems and resources. No prior claims experience is required. A college degree is preferred, and/or candidates may have one to three years of related customer service experience or applicable insurance knowledge.

Requirements

Engaging, outgoing personality and passion for helping customers.
Ability to think critically, use resources, and seek answers in a virtual environment.
Excellent oral and written communication, decision-making, and organizational skills.
Strong typing and multitasking capabilities in a structured paperless work environment.
Strong working knowledge of and ability to use multiple systems during virtual training and to handle and process claims.
General understanding of overall claim operations and key stakeholders.
Applicants must be based in the United States and live within 50 miles of the Clifton Park office.
Must attend at least two in-office days per month and additional in-person training during the first six months.

Nice To Haves

College degree preferred.
One to three years of related customer service experience or applicable insurance knowledge.

Responsibilities

Guide insureds and claimants through the auto claims process from start to finish.
Speak with customers who have been in auto accidents and provide support throughout the claims process.
Handle and process claims using multiple systems in a structured, paperless work environment.
Represent Liberty Mutual and deliver on its service promise.
Use problem-solving skills and available resources to address customer needs and seek answers when needed.
Manage multiple tasks and claim-related moving pieces while maintaining organization and time management.