Claims Auto Adjuster

AAA • Riverside, CA

2d

About The Position

This entry-level position supports the Auto Claims Operation by handling material damage, property damage, and/or liability claims written by the Interinsurance Exchange in compliance with regulatory and statutory requirements. The role investigates liability, evaluates coverage, and resolves and negotiates lower-complexity claims using established technical and customer service practices. Under moderate supervision, the adjuster works within defined limits and authority and follows well-defined procedures.

Requirements

• Bachelor’s degree, or an equivalent combination of education and experience.
• Knowledge of Microsoft Office suite and general computer software.
• Organization, planning, and recognition skills.
• Oral and written communication skills.
• Interpersonal skills.
• Property and Casualty Insurance License valid in the selling state; issued by the state.
• May be required to obtain an Adjuster license, as applicable under state law, within 60 days.

Nice To Haves

• No prior claims experience is required.

Responsibilities

• Communicate and interact with insureds, claimants, and other individuals.
• Verify and explain benefits, coverages, fault, and the claims process verbally or in writing in compliance with regulatory and statutory requirements.
• Investigate liability and damages, distinguishing allegations from facts.
• Identify and obtain statements from insureds, claimants, and witnesses.
• Evaluate and negotiate within settlement authority to resolve first- and third-party claims in multiple markets.
• Review estimates and demonstrate proficiency in material damage, liability, claims analysis, claims technology, and tool usage.
• Coordinate with internal and external departments as required.
• Respond promptly to customer needs and inquiries.

Benefits

• Medical, dental, and vision health coverage
• 401(k) savings plan with company match
• Pension
• Tuition assistance
• Floating holidays
• PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts on membership, insurance, travel, entertainment, services, and more
• Incentive program based on team and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level