Claims Auto Adjuster

AAA • Lincoln, RI

6d

About The Position

This entry-level position supports the Auto Claims Operation by handling material damage, property damage, and/or liability claims written by the Interinsurance Exchange. The role provides service pursuant to the policy and complies with regulatory and statutory requirements. Its primary functions include liability investigation, coverage evaluation, and resolution and negotiation of lower-complexity claims in accordance with company technical and customer service best practices. Under moderate supervision, the adjuster works within specific limits and authority to resolve claims using well-defined procedures.

The position communicates with insureds, claimants, and other individuals; investigates liability and damages; evaluates claims; and negotiates resolutions for first- and third-party claims. Overtime and holiday hours may be required. The stated starting pay range is $25.48–$28.03 per hour, with eligibility to participate in an incentive program based on organizational, team, and personal performance.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• No prior claims experience required.
• Knowledge of Microsoft Office suite and general computer software.
• Organization and planning skills.
• Oral and written communication skills.
• Interpersonal skills.
• Property and Casualty Insurance License valid in the selling state, issued by the state.
• May be required to obtain an Adjuster license as applicable under state law within 60 days.

Responsibilities

• Communicate and interact with insureds, claimants, and a variety of other individuals.
• Verify and explain benefits, coverages, fault, and the claims process verbally or in writing in compliance with regulatory and statutory requirements.
• Investigate claims to determine liability and damages and distinguish allegations from facts.
• Identify and obtain statements from insureds, claimants, and witnesses.
• Evaluate and negotiate within settlement authority with insureds and claimants to resolve first- and third-party claims in multiple markets.
• Review estimates and demonstrate proficiency in material damage, liability, claims analysis, claims technology, and tool usage.
• Coordinate with internal and external departments as required.
• Respond promptly to customer needs and inquiries.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program based on organizational, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level