Auto Claims Desk Adjuster Hybrid - Naperville

Liberty Mutual•Naperville, IL

10d•Hybrid

About The Position

Liberty Mutual is hiring an Auto Claims Representative to guide insureds and claimants through the auto claims process after an accident. The role involves engaging customers, helping them understand and navigate their claims from start to finish, and managing multiple moving pieces in a high-volume, fast-paced environment. The position is hybrid in Naperville, Illinois. Applicants must live within 50 miles of the office, attend the office at least two days per month, and participate in additional in-person training during the first six months. No claims experience is required; paid training and licensing are included. The stated start date is January 11, 2027. The successful candidate will deliver empathetic, customer-centered service, represent the Liberty Mutual brand, and help ensure customers receive the support and coverage they need. The role requires organization, time management, problem-solving, adaptability, and comfort working with customers in a virtual, paperless environment and using multiple systems. Applicants must be based in the United States. The application process includes an approximately 35-minute skills assessment, with no time limit. Liberty Mutual describes its workplace as inclusive and offers workplace flexibility, professional development opportunities, Employee Resource Groups, and benefits intended to support employees’ lives and well-being. The company is an equal opportunity employer and states that it does not tolerate discrimination on protected grounds.

Requirements

Applicants must live within 50 miles of the Naperville, Illinois office.
Attend the office at least two days per month and additional in-person training during the first six months.
Applicants must be based in the United States.
Engaging, outgoing personality and passion for helping customers.
Ability to think critically, use resources, and seek answers in a virtual environment.
Excellent oral, written, decision-making, and organizational skills.
Strong typing and multitasking capabilities in a structured paperless work environment.
Strong working knowledge of and ability to use multiple systems during virtual training and to handle and process claims.
General understanding of overall claim operations and key stakeholders.

Nice To Haves

College degree preferred.
One to three years of related customer service experience or applicable insurance knowledge.

Responsibilities

Guide insureds and claimants through the auto claims process from start to finish after an accident.
Engage customers and provide empathetic, customer-centered assistance and reassurance.
Manage the multiple moving pieces involved in claims while maintaining strong organization and time management.
Represent the Liberty Mutual brand and deliver on its promise to customers.
Use problem-solving and available resources to address customer needs and seek answers when needed.
Handle and process claims using multiple systems in a structured paperless work environment.