Auto Claims Desk Adjuster Hybrid - Marlton

Liberty Mutual Insurance•Atlantic City, NJ

6d•$50,000 - $76,000•Hybrid

About The Position

Liberty Mutual Insurance is hiring an Auto Claims Desk Adjuster to guide insureds and claimants through the auto claims process from start to finish after an accident. The role involves speaking with customers, helping them understand and navigate the process, managing multiple moving pieces, and resolving problems while delivering on the company’s service promise. No claims experience is required; paid training and licensing are included. The position is based in Marlton, New Jersey, and is hybrid. Applicants must live within 50 miles of the office, attend the office at least two days per month, and participate in additional in-person training during the first six months. The scheduled start date is January 11, 2027. The role is open only to U.S.-based employees. The ideal candidate is an empathetic, customer-focused service professional who can represent the Liberty Mutual brand, adapt to working in office and at home, and reliably support customers. The work takes place in a high-volume, fast-paced environment and requires organization, time management, problem-solving, customer engagement, and the ability to use multiple systems in a paperless, virtual work environment. Applicants will complete an assessment related to the skills needed for the role. It takes approximately 35 minutes, with no time limit. The typical starting salary depends on factors including skills, experience, education, certifications, and location; the posting does not state a specific salary range. Liberty Mutual describes its benefits as supporting employees’ lives and well-being and also highlights workplace flexibility, professional development, and Employee Resource Groups.

Requirements

Engaging, outgoing personality and passion for helping customers.
Ability to think critically, use resources, and seek answers when needed in a virtual environment.
Excellent oral, written, decision-making, and organizational skills.
Strong typing and multitasking capabilities in a structured paperless work environment.
Strong working knowledge of and ability to use multiple systems during virtual training and to handle and process claims.
General understanding of claim operations and key stakeholders.
Applicants must live within 50 miles of the Marlton office.
Open only to U.S.-based employees.
Must attend the office at least two days per month and participate in additional in-person training during the first six months.

Nice To Haves

College degree preferred.
One to three years of related customer service experience or applicable insurance knowledge.

Responsibilities

Guide insureds and claimants through the auto claims process from start to finish.
Speak with customers who have been in an accident and help them understand and navigate the claims process.
Manage the multiple moving pieces involved in claims.
Use customer-service and problem-solving skills to reassure customers and help address their needs.
Represent the Liberty Mutual brand and deliver on its promise to customers.
Handle and process claims using multiple systems in a structured paperless work environment.