Auto Claims Desk Adjuster Hybrid - Lake Mary, FL

Liberty Mutual Insurance•Orlando, FL

19d•$46,000 - $70,000•Hybrid

About The Position

Liberty Mutual is hiring an Auto Claims Desk Adjuster to guide insureds and claimants through the auto claims process from start to finish after an accident. The role involves managing multiple moving pieces in a high-volume, fast-paced environment and engaging customers who need help. The adjuster is expected to provide empathetic, customer-focused service, represent the Liberty Mutual brand, and help customers receive the coverage and support they need. No prior claims experience is required; paid training and licensing are included. This is a hybrid role for candidates residing within 50 miles of the Orlando, Florida office. Employees must work in person at least two days per month, with additional in-person training requirements during the first six months. The position is open only to U.S.-based employees.

Requirements

Engaging, outgoing personality and passion for helping customers.
Ability to think critically, use available resources, and seek answers in a virtual environment.
Excellent oral, written, decision-making, and organizational skills.
Strong typing and multitasking capabilities in a structured paperless work environment.
Strong working knowledge and ability to use multiple systems during virtual training and to handle and process claims.
General understanding of overall claim operations and key stakeholders.
Must reside within 50 miles of the Orlando, Florida office.
Must be based in the United States.

Nice To Haves

College degree preferred.
One to three years of related customer service experience or applicable insurance knowledge.

Responsibilities

Guide insureds and claimants through the auto claims process from start to finish.
Speak with customers who have recently been in auto accidents and provide assistance throughout the claims process.
Manage multiple moving pieces while handling claims in a high-volume, fast-paced environment.
Use customer service and problem-solving skills to reassure customers and address their needs.
Represent the Liberty Mutual brand and deliver on its promise to customers.
Use multiple systems to handle and process claims.