Auto Claims Desk Adjuster Hybrid
About The Position
Liberty Mutual is hiring an Auto Claims Desk Adjuster to guide insureds and claimants through the auto claims process from start to finish after an accident. The role involves managing multiple moving pieces in a high-volume, fast-paced environment, engaging customers by phone, providing support and problem-solving, and helping fulfill the company’s commitments to policyholders. No claims experience is needed; paid training and licensing are included. The position is hybrid, based in Plano, Texas, and requires residence within 50 miles of the office. Employees must work in person at least two days per month, with additional in-person training requirements during the first six months. The role is open only to U.S.-based employees.
Requirements
- Engaging, outgoing personality and passion for helping customers.
- Ability to think critically, use resources, and seek answers when needed in a virtual environment.
- Excellent oral, written, decision-making, and organizational skills.
- Strong typing and multitasking capabilities in a structured, paperless work environment.
- Strong working knowledge of and ability to use multiple systems during virtual training and to handle and process claims.
- General understanding of claim operations and key stakeholders.
- Must reside within 50 miles of the Plano, Texas office.
- Must be U.S.-based.
Nice To Haves
- College degree preferred.
- One to three years of related customer service experience or applicable insurance knowledge.
Responsibilities
- Guide insureds and claimants through the auto claims process from start to finish.
- Speak with customers who have been in auto accidents and provide empathetic, customer-centered support.
- Manage the various moving pieces involved in claims and help customers navigate the process.
- Represent Liberty Mutual and deliver on its promise to customers.
- Use problem-solving, critical thinking, and available resources to address customer and claims needs.
Benefits
- Paid training and licensing.
- Comprehensive benefits supporting employees’ life and well-being.
- Workplace flexibility.
- Professional development opportunities.
- Employee Resource Groups.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
