Claims Auto Adjuster

AAA•Costa Mesa, CA

1d•$25 - $28

About The Position

This entry-level position supports the Auto Claims Operation by providing service pursuant to the policy while handling material damage, property damage, and/or liability claims written by the Interinsurance Exchange. The role complies with regulatory and statutory requirements and focuses on liability investigation, coverage evaluation, and resolution and negotiation strategies for lower-complexity claims, following established technical and customer service best practices. Under moderate supervision, the adjuster works within specific limits and authority to resolve claims using well-defined procedures. The position communicates with insureds, claimants, and other individuals; investigates liability and damages; evaluates and negotiates claims within settlement authority; coordinates with internal and external departments; and responds promptly to customer needs and inquiries. Overtime and holiday hours may be required.

Requirements

No prior claims experience is required.
Knowledge of Microsoft Office suite and general computer software.
Organization and planning recognition skills.
Oral and written communication skills.
Interpersonal skills.
Property and Casualty Insurance License valid in the selling state, issued by the state.
May be required to obtain an Adjuster license, as applicable under state law, within 60 days.

Nice To Haves

Bachelor’s degree or equivalent combination of education and experience preferred.

Responsibilities

Communicate with insureds, claimants, and other individuals, verbally or in writing, to verify and explain benefits, coverage, fault, and the claims process in compliance with regulatory and statutory requirements.
Investigate liability and damages, distinguish allegations from facts, and identify and obtain statements from insureds, claimants, and witnesses.
Evaluate and negotiate within settlement authority to resolve first- and third-party claims across multiple markets.
Review estimates and demonstrate proficiency in material damage, liability analysis, claims technology, and tool usage.
Coordinate with internal and external departments as required.
Respond quickly to customer needs and inquiries.
Work overtime and holiday hours when required.

Benefits

Health coverage for medical, dental, and vision.
401(k) savings plan with company match.
Pension.
Tuition assistance.
Floating holidays.
PTO for community volunteer programs.
Paid parental leave.
Wellness programs.
Employee discounts on membership, insurance, travel, entertainment, services, and more.
Eligibility to participate in an incentive program based on team and individual performance.