Associate Auto Adjuster-Claims

USAA•San Antonio, TX

5d•Hybrid

About The Position

USAA is hiring an Associate Auto Adjuster to work in its San Antonio office. The role focuses on non-injury auto claims and involves investigating, evaluating, negotiating, and adjusting low-complexity claims presented by or against members under supervision. The adjuster handles the end-to-end claims process and settles claims in compliance with state laws and regulations while providing exceptional service, setting expectations, communicating proactively, and offering appropriate solutions. The position includes a fully paid, eight-week training program with training materials, licensing costs, class discussions, hands-on training, e-learning, and instructor-led guidance. The in-office development program prepares employees to support members independently. After six months in-office, employees have the opportunity to work offsite two days per week. Training classes begin monthly starting in January 2027. Schedules vary and may include weekends. The role may also require evening, weekend, or holiday work during workload surges or catastrophe response, and may involve catastrophe deployment travel with minimal notice. Relocation assistance is not available.

Requirements

High school diploma, equivalent experience, or GED.
Ability to provide exceptional member service by communicating clearly and professionally through multiple channels and processing information related to auto claims.
Ability to prioritize and multitask while navigating multiple business applications.
Successfully obtain an insurance adjuster license and applicable state registrations within 90 days of hire.
Successful completion of a job-related assessment is required.

Nice To Haves

US military experience through military service or as a military spouse/domestic partner.
Bachelor’s degree.

Responsibilities

Apply basic knowledge of auto coverage, physical damage, and liability to evaluate and settle high-volume, low-complexity claims, including simple comprehensive and collision claims, glass, roadside, and rental vehicle coverage for repairable vehicles.
Resolve claims through proactive problem-solving and decision-making within authority guidelines and under direct supervision, while prioritizing workload and overcoming obstacles.
Document the reasoning behind damage evaluations, investigations, negotiations, and settlement decisions.
Collaborate with internal and external business partners and set expectations to facilitate claim resolution.
Support members, business partners, and claimants through multiple communication channels, including digital tools, to achieve timely and effective resolutions.
Develop and apply foundational knowledge of property and casualty insurance products and services, policy contracts, coverages, and internal claims processes and procedures.
Support workload surges and catastrophe response operations as needed, including potential evening, weekend, or holiday work outside normal hours.
Travel on catastrophe deployments when assigned, potentially with minimal notice.
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.