Associate Auto Adjuster-Claims
About The Position
USAA is hiring an Associate Auto Claims Representative to work in its Tampa offices. This entry-level role focuses on adjusting non-injury, low-complexity auto claims presented by or against members. Under supervision, the representative investigates, evaluates, negotiates, and adjusts claims through the end-to-end process, settling them in compliance with applicable state laws and regulations. The role emphasizes exceptional member service, proactive communication, setting appropriate expectations, and providing advice and suitable solutions. USAA provides a fully paid, two-month training program with training materials, licensing costs, class discussions, hands-on training, e-learning, and instructor-led guidance. New training classes are scheduled to start in January 2027. The in-office development program is intended to prepare representatives to support members independently. After six months in-office, employees may have the opportunity to work offsite two days per week. Work schedules vary and may include weekends. The position may require evening, weekend, or holiday work during workload surges and catastrophe response operations, and may involve catastrophe deployment travel with minimal notice. Relocation assistance is not available.
Requirements
- High school diploma, equivalent experience, or GED.
- Ability to provide exceptional member customer service through clear, professional communication across multiple channels when processing auto claims information.
- Ability to prioritize and multitask while navigating multiple business applications.
- Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire.
- Successful completion of a job-related assessment is required.
Nice To Haves
- US military experience gained through military service or as a military spouse or domestic partner.
- Bachelor's degree.
Responsibilities
- Learn and apply basic knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high-volume, low-complexity auto claims, including simple comprehensive and collision claims, glass, roadside, and rental vehicle coverages for repairable vehicles.
- Resolve claims through proactive problem solving and decision-making within authority guidelines and under direct supervision, while prioritizing workload and overcoming obstacles.
- Clearly document the thought process behind damage evaluations, investigations, negotiations, and settlement decisions.
- Collaborate with internal and external business partners and set expectations to facilitate claims resolution.
- Support members, business partners, and claimants through multiple communication channels, including digital tools, to achieve timely and effective resolutions.
- Develop and apply foundational knowledge of property and casualty insurance products and services, policy contracts, coverages, and internal claims handling processes and procedures.
- Support workload surges and catastrophe response operations as needed, including possible work outside normal hours and catastrophe deployment travel.
- Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k).
- Pension.
- Life insurance.
- Parental benefits.
- Adoption assistance.
- Paid time off program with paid holidays.
- 16 paid volunteer hours.
- Wellness programs.
- Career path planning and continuing education.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
