Associate Auto Adjuster - Claims

USAA•Colorado Springs, CO

4d•Hybrid

About The Position

USAA is hiring an Associate Auto Claims Representative to adjust non-injury, low-complexity auto insurance claims presented by or against members. Working under supervision, the representative investigates, evaluates, negotiates, and adjusts claims through the end-to-end claims process, settling them in compliance with state laws and regulations. The role focuses on delivering exceptional customer service by setting expectations, communicating proactively, and advising members on appropriate solutions. The position begins with an eight-week, fully paid training program that includes training materials, licensing costs, class discussions, hands-on training, e-learning, and instructor-led guidance. The role is based in USAA’s Colorado Springs, Colorado office. After six months in-office, employees may have the opportunity to work offsite two days per week. Schedules vary and may include weekends. Relocation assistance is not available. The position may require evening, weekend, or holiday work during workload surges or catastrophe response operations, and catastrophe deployment travel may be assigned with minimal notice.

Requirements

High school diploma, equivalent experience, or GED.
Ability to provide exceptional member customer service by communicating clearly and professionally through multiple channels and processing information related to auto claims.
Ability to prioritize and multitask while navigating multiple business applications.
Ability to successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire.
Successful completion of a job-related assessment is required.

Nice To Haves

U.S. military experience gained through military service or as a military spouse or domestic partner.
Bachelor’s degree.

Responsibilities

Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high-volume, low-complexity claims, including simple comprehensive and collision claims, glass, roadside, and rental vehicle coverages for repairable vehicles.
Resolve claims through proactive problem-solving and decision-making within authority guidelines and under direct supervision, while prioritizing workload and overcoming obstacles.
Clearly document the reasoning behind damage evaluations, investigations, negotiations, and settlement decisions.
Collaborate with internal and external business partners and set expectations to facilitate claims resolution.
Support members, business partners, and claimants through multiple communication channels, using digital tools to drive timely and effective resolutions.
Acquire and apply foundational knowledge of property and casualty insurance products and services, policy contracts, coverages, and internal claims-handling processes and procedures.
Support workload surges and catastrophe response operations as needed, including possible work outside normal hours and catastrophe deployment travel.
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.