Associate Auto Adjuster - Claims

USAA•Colorado Springs, CO

5d•Hybrid

About The Position

USAA is hiring an Associate Auto Adjuster to work in its Colorado Springs, Colorado office. The role focuses on adjusting non-injury, low-complexity auto claims presented by or against USAA members. Under supervision, the associate investigates, evaluates, negotiates, and adjusts claims through the end-to-end claims process, settling them in compliance with state laws and regulations. The position emphasizes excellent member service by setting expectations, communicating proactively, and providing advice and appropriate solutions. The role includes a fully paid, eight-week training program covering training materials, licensing costs, class discussions, hands-on training, e-learning, and instructor-led guidance. Employees begin with an in-office development program; after six months in-office, they may have the opportunity to work offsite two days per week. Work schedules vary and may include weekends. The position may require evening, weekend, or holiday work during workload surges or catastrophe response, and may involve catastrophe deployment travel with minimal notice. Relocation assistance is not available. The position requires obtaining an insurance adjuster license and applicable state registrations within 90 days of hire. The next training class is scheduled to start in January. Compensation varies by location and is based on experience and market data; employees may be eligible for performance-based incentives.

Requirements

High school diploma, equivalent experience, or GED.
Ability to provide exceptional member customer service by communicating clearly and professionally through multiple channels to process auto-claims information.
Ability to prioritize and multitask while navigating multiple business applications.
Obtain an insurance adjuster license and applicable state registrations within 90 days of hire.
Successful completion of a job-related assessment.

Nice To Haves

US military experience gained through military service or as a military spouse or domestic partner.
Bachelor’s degree.

Responsibilities

Learn and apply basic knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high-volume, low-complexity claims, including simple comprehensive and collision claims, glass, roadside, and rental vehicle coverage for repairable vehicles.
Resolve claims through proactive problem-solving and decision-making within authority guidelines and under direct supervision, while prioritizing workload and overcoming obstacles.
Document the reasoning behind damage evaluations, investigations, negotiations, and settlement decisions.
Collaborate with internal and external business partners and set expectations to facilitate claims resolution.
Support members, business partners, and claimants through multiple communication channels, including digital tools, to achieve timely and effective resolutions.
Develop foundational knowledge of property and casualty insurance products and services, policy contracts, coverages, and internal claims-handling processes and procedures.
Support workload surges and catastrophe response operations as needed, potentially working evenings, weekends, or holidays outside normal work hours.
Travel for catastrophe deployment when assigned, potentially with minimal notice.
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.

Benefits

Comprehensive medical, dental, and vision plans.
401(k).
Pension.
Life insurance.
Parental benefits.
Adoption assistance.
Paid time off program with paid holidays.
16 paid volunteer hours.
Wellness programs.
Career path planning and continuing education to support professional goals.
Potential pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors.