Associate Auto Adjuster-Claims
About The Position
USAA is hiring an Associate Auto Adjuster to work in its San Antonio office. The role focuses on adjusting non-injury auto claims and involves working under supervision to investigate, evaluate, negotiate, and adjust low-complexity auto insurance claims presented by or against members. The adjuster supports the end-to-end claims process and settles claims in compliance with state laws and regulations, while providing exceptional customer service through clear expectations, proactive communication, advice, and appropriate solutions. The position includes a fully paid eight-week training program covering training materials, licensing costs, class discussions, hands-on training, e-learning, and instructor-led guidance. Employees participate in an in-office development program; after six months in-office, they may have the opportunity to work offsite two days per week. Training classes begin monthly starting in January 2027. Work schedules vary and may include weekends. Relocation assistance is not available.
Requirements
- High school diploma, equivalent experience, or GED.
- Ability to provide exceptional customer service by communicating clearly and professionally through multiple channels and processing information related to auto claims.
- Ability to prioritize and multitask while navigating multiple business applications.
- Successfully obtain an insurance adjuster license and applicable state registrations within 90 days of hire.
- Successful completion of a job-related assessment.
Nice To Haves
- US military experience through military service or as a military spouse/domestic partner.
- Bachelor’s degree.
Responsibilities
- Learn and apply knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high-volume, low-complexity claims, including simple comprehensive and collision claims, glass, roadside, and rental vehicle coverages for repairable vehicles.
- Resolve claims through proactive problem-solving and decision-making within authority guidelines and under direct supervision, prioritizing workload and overcoming obstacles.
- Clearly document damage evaluations, investigations, negotiations, and settlement decisions.
- Collaborate with internal and external business partners and set expectations to facilitate claims resolution.
- Support members, business partners, and claimants through multiple communication channels and digital tools to achieve timely, effective resolutions and provide exceptional service.
- Develop and apply foundational knowledge of property and casualty insurance products, policy contracts, coverages, and internal claims procedures.
- Support workload surges and catastrophe response operations as needed, potentially working evenings, weekends, or holidays outside normal work hours.
- Travel for catastrophe deployments with minimal notice when assigned.
- Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.
Benefits
- Fully paid eight-week training program, including licensing costs and training materials.
- Comprehensive medical, dental, and vision plans.
- 401(k).
- Pension.
- Life insurance.
- Parental benefits.
- Adoption assistance.
- Paid time off program with paid holidays.
- 16 paid volunteer hours.
- Wellness programs.
- Career path planning and continuing education.
- Employees may be eligible for pay incentives based on corporate and individual performance and at the discretion of the USAA Board of Directors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
