Auto Claims Adjuster- Remote

CSAA Insurance Group, a AAA Insurer • Washington, NV

2d • $25 - $34 • Remote

About The Position

CSAA Insurance Group is hiring an Associate Auto Claims Advisor to handle non-injury auto claims. The role involves verifying and explaining coverage, investigating liability, communicating liability decisions, and setting expectations with members about the claims process. The advisor keeps members informed, obtains police reports and witness statements, and coordinates with adjusters at other insurance companies.

The position investigates, evaluates, negotiates, and settles auto and property damage claims. Advisors manage a claims inventory and diary system, open claims and gather loss information, explain policy coverage and next steps, document files, communicate with customers and repair facilities, and comply with state regulations and company procedures. The role also arranges and pays for repairs, rentals, towing, and total losses, negotiates storage, and applies estimating standards for minor to moderately complex claims.

The job is remote and hiring is limited to the Pacific, Mountain, and Central time zones. The role includes six weeks of paid virtual training combining classroom instruction and hands-on training, Monday through Friday, 8:00 a.m.–5:00 p.m. Pacific Time. Training is scheduled to start December 7, 2026.

Requirements

• High school diploma/GED or two years of experience in a customer-facing virtual environment using internet, phone, and chat features.
• Ability to train and perform the job remotely and meet work-from-home requirements.
• May require an adjuster license, as required by state.
• Flexibility to work any shift during 24/7 operating hours, which may include evenings, weekends, and holidays.
• Ability to travel as needed for divisional, team, and other in-person meetings.
• Authorization to work indefinitely in the United States; visa sponsorship is not provided.

Nice To Haves

• At least two years of customer service experience in a fast-paced setting.
• Empathy, adaptability, time-management, and organizational skills.
• Property and casualty industry experience.
• Outstanding interpersonal and computer navigation abilities.
• Ability to handle several tasks simultaneously.
• Bilingual ability; Spanish is specifically welcomed.
• Excellent communication skills with people from a range of backgrounds.
• Willingness to participate in employee resource groups, volunteering, and other culture-building activities.
• Willingness to use cameras when appropriate for onboarding and relationship-building.
• Willingness to invest extra time or assist other teams to meet business needs.

Responsibilities

• Investigate, evaluate, negotiate, and settle auto and property damage claims.
• Use a diary system to review and resolve claims within state compliance guidelines.
• Manage an inventory of claims.
• Open claims and obtain required information and loss details from insureds, claimants, and other involved parties.
• Explain policies, coverage, and appropriate next steps, including follow-up and status communications.
• Document claim files, send correspondence, and communicate with customers and repair facilities.
• Ensure compliance with state regulations, policy provisions, and standard operating procedures.
• Arrange, handle, and pay for repairs, rentals, towing, and total losses, and negotiate storage.
• Apply estimating standards to claims of minor to moderate complexity.
• Keep members informed of claim status and communicate liability decisions.

Benefits

• Total compensation package
• Annual bonus eligibility for most roles
• 401(k) with company match
• Career growth and development support from leaders and mentors
• Remote-first flexible workplace, with most employees working primarily from home and possible flexibility to work from various locations, including CSAA offices
• Six weeks of paid virtual training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED