senior claims adjuster (Remote)

Starbucks • Seattle, WA

1d • Remote

About The Position

The Senior General Liability Claims Adjuster plays a critical role in protecting the company by investigating, evaluating, negotiating, and resolving complex liability claims. Working in a fast-paced and collaborative environment, this position combines technical claims expertise, sound judgment, and strategic decision-making to reflect the company's values.

Requirements

• General Liability claims adjusting experience with third party administrator, insurance company, or self-insured company: 4 years
• General knowledge of insurance and legal principles: 2 years
• Customer service: 2 years
• General office experience in a fast-paced environment: 2 years
• Exceptional written and verbal communication skills, with the ability to communicate clearly, professionally, and effectively with claimants, attorneys, leadership, and organization stakeholders.
• Strong negotiation and relationship management skills, with the ability to effectively collaborate with peers, legal, and third-party administrators.
• Strong time management and prioritization skills.
• Demonstrated compassion, empathy, and professionalism.

Responsibilities

• Investigate, evaluate, negotiate, and resolve high-exposure general liability claims involving bodily injury, property damage, and other casualty matters while balancing financial objectives, claimant experience, and reputational considerations.
• Partner with TPA to ensure timely, consistent, and effective claim handling, driving favorable claim outcomes aligned with company standards.
• Assess liability, exposure, litigation risk, and potential business impact to develop resolution strategies in alignment with Company’s goals and values, while balancing financial interests and brand reputation.
• Provide claims expertise and consultation to appropriate departments, identify emerging loss trends and promote consistent claims practices that support organizational objectives and operational excellence.
• Evaluates subrogation potential.
• Maintains comprehensive written and electronic claim file information and ensures compliance with claim handling protocols.
• Serves as a representative of the risk management claims team on inter-departmental working groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed