Auto Claims Desk Adjuster Hybrid
About The Position
Liberty Mutual is hiring an Auto Claims Desk Adjuster to guide insureds and claimants through the auto claims process from start to finish after an accident. The role involves speaking with customers, helping them understand and navigate their claims, and managing the many moving pieces of a claim in a high-volume, fast-paced environment. No claims experience is needed; paid training and licensing are included. This is a hybrid role based in Indianapolis, Indiana. Employees must reside within 50 miles of the office, attend the office at least two days per month, and complete additional in-person training requirements during the first six months. The position is open only to US-based employees.
Requirements
- Engaging, outgoing personality and passion for helping customers.
- Ability to think critically, use resources, and seek answers in a virtual environment.
- Excellent oral, written, decision-making, and organizational skills.
- Strong typing and multitasking capabilities in a structured paperless work environment.
- Strong working knowledge of, and ability to use, multiple systems during virtual training and to handle and process claims.
- General understanding of overall claim operations and key stakeholders.
- Must reside within 50 miles of the Indianapolis office.
- Must be US-based.
- Must attend the office at least two days per month and meet additional in-person training requirements during the first six months.
Nice To Haves
- College degree preferred.
- One to three years of related customer service experience or applicable insurance knowledge.
Responsibilities
- Guide insureds and claimants through the auto claims process from start to finish.
- Speak with customers who have recently been in an accident and provide support throughout their claim.
- Manage the various tasks and moving pieces involved in auto claims.
- Represent the Liberty Mutual brand and deliver on the company's service promise.
- Use problem-solving skills and available resources to address customer needs and seek answers.
- Handle and process claims using multiple systems in a structured, paperless work environment.
Benefits
- Paid training and licensing.
- Comprehensive benefits that support employees' life and well-being.
- Workplace flexibility.
- Professional development opportunities.
- Employee Resource Groups.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
