Dental Office Manager Jobs

About The Position

Requirements

• Excellent verbal and written communication skills
• Excellent customer service skills
• Proven career progression with positions of increased responsibility
• Strong interpersonal and organizational skills
• Ability to work in a fast-paced environment
• Ability to manage multiple projects simultaneously with attention to detail.
• Sound decision-making skills, drive, and desire to succeed
• Ability to manage and resolve escalated issues in an efficient and pragmatic way with Doctors, employees, and patients, as needed
• Strong managerial and business acumen in corporate settings
• Profit and loss responsibility with the ability to interpret and act upon financial statements
• Proficient in all Microsoft Office applications as well as medical/dental billing software
• High School Diploma required.
• 2+ years management experience in customer or patient-based industry, dental operations preferred
• Fluent in English required

Nice To Haves

• Associate or bachelor’s degree in health management or related field preferred
• Spanish as second language is a plus.

Responsibilities

• Maintain a high understanding of the practice’s lead-to-sales process.
• Nurture leads and opportunities as defined by the lead to sales process training as needed and hold sales team accountable for the same.
• Present (or compliment the doctor’s presentation) of comprehensive plan to patients from the consult or initial examination in absence of Treatment Coordinator.
• Provide financial alternatives and assist with 3rd party financing in the absence of Treatment Coordinator.
• Coordinate patient’s care, necessary appointments, and team member hand offs.
• Track and follow up with all patients who have unscheduled treatment.
• Use practice management and other pertinent software accurately, by entering correct data into systems to ensure patient’s care is precisely documented.
• Maintain individual and practice statistics (KPI-Key Practice Indicators) as assigned.
• Ensure that daily operations of the practice are running smoothly and to expectations.
• Maximize the schedule by directing Patient Coordinators to build the schedule and coordinate treatment.
• Coordination supply companies, computer technicians, CE representatives, maintenance vendors, and other business vendors.
• Monitoring employee performance of administrative and clinical team members, including offering positive reinforcement, recognition, coaching, or disciplinary action in alignment with HR.
• Constantly evaluating office systems for efficiency.
• Make changes and recommendations to improve office systems.
• Develops and edits guidelines for prioritizing work activities and maximizing downtime.
• Ensure the proper entry of the money coming into the practice by critically monitoring the day sheets, deposit slip, insurance reports (weekly and monthly) and adjustment reports.
• Collections and A/R: oversight of collecting appropriate amounts at time of service and ensure others are as well.
• Work necessary aging reports to expectation.
• Monitor unpaid insurance report to ensure Patient/Insurance Coordinator is not behind, aid if needed.
• Generate and review the monthly reports with Revenue Cycle Manager (referral reports, A/R, production, and collection).
• Meet and collaborate with Executive Leadership to ensure practice goals are being achieved.

Benefits

• Comprehensive benefit package including competitive wages
• health insurance
• 401K
• PTO accrual
• paid holidays