Dental Office Manager

Riccobene Associates Family Dentistry•Concord, NC

13d

About The Position

The Dental Office Manager owns the entire practice, including front-office and clinical operations, and works in partnership with the doctors. The role’s primary focus is maintaining a full, productive schedule for every chair and provider while leading the team and managing practice results. The Office Manager oversees scheduling, team leadership, clinical operations, production, collections, patient financial arrangements, compliance, and operating costs. The position requires visible, reliable leadership, regular attendance, professional presentation, and a steady, accountable approach under pressure. The role works in a clinical dental setting and involves occasional travel for meetings and training. The hiring process may include an on-demand short video interview, interviews with the Regional Manager, Director of Operations, and CEO, and reference and background checks. Candidates should be prepared to provide at least three professional references, including a prior supervisor.

Requirements

At least 3 years of dental office management experience.
Experience leading both front-office and clinical team members, including hiring, coaching, and corrective action.
Proven results driving provider schedules, production, and collections.
Experience working in close partnership with dentists.
Strong knowledge of dental insurance, treatment planning, and accounts receivable.
Ability to stand, walk, and move throughout the office for much of the day.
Ability to sit at a workstation and use a computer and phone for extended periods.
Ability to speak and hear clearly to communicate with patients and team members in person and by phone.
Ability to see clearly at close range to read screens, reports, and documents.
Ability to lift and carry office supplies up to 15 pounds.
Ability to maintain professional appearance and personal hygiene appropriate for close patient contact, including avoiding strong odors and fragrances.
Ability to work in a clinical setting with exposure to bodily fluids, dental materials, and low-level radiation while following safety protocols.
Regular, predictable attendance is an essential function of the job.
Provide at least three professional references, including a prior supervisor; offers are contingent on satisfactory reference and background checks.

Nice To Haves

Experience with Denticon practice management software.

Responsibilities

Own provider schedules for dentists, hygienists, and specialists, scheduling to daily production goals and addressing gaps proactively.
Review upcoming schedules, fill openings and cancellations, maintain a short-call list, and manage recare, confirmations, and unscheduled treatment.
Ensure patients are scheduled for their next visit before leaving and monitor schedule utilization, no-shows, and same-day treatment trends.
Meet regularly with doctors to align on goals, schedules, and team matters; build schedules around doctors’ working preferences while maintaining production goals.
Present doctors with relevant numbers, problems, and solutions, make decisions together, and support their clinical leadership.
Lead, coach, and hold accountable front-office and clinical team members, including patient coordinators, dental assistants, hygienists, and support staff.
Recruit, interview, onboard, and train staff in partnership with HR; manage staffing, time and attendance, and payroll approvals.
Manage staffing call-outs to ensure an appropriately staffed and productive team is available.
Run morning huddles and team meetings focused on daily goals.
Oversee clinical operations, including room turnover, sterilization flow, supplies, and staffing aligned with the schedule.
Own production, collections, case acceptance, and new-patient growth.
Oversee treatment presentation and financial arrangements, stepping in on complex cases.
Manage accounts receivable, insurance follow-up, and over-the-counter collections.
Resolve patient concerns before they become complaints.
Ensure compliance with OSHA, HIPAA, and company policies.
Control supply and operating costs.
Maintain reliable, punctual attendance and visible leadership on the office floor.
Travel occasionally for meetings and training.