Dental Office Manager
About The Position
At Aspen Dental, the Dental Office Manager—called an Operations Manager within the organization—leads office operations in support of the doctors, helping create lasting impressions and build trust and loyalty with patients. The role includes a ten-week training program covering business and leadership knowledge to support success and growth within the organization. The manager provides compassionate patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards. They lead and retain office staff, consult with patients about treatment options provided by the clinical team, verify insurance payments and collections, and help ensure high-quality care. They also review monthly business results, manage profit and loss, align sales plans with business goals, develop profitability strategies, and lead daily team huddles. Additional tasks may be required. Aspen Dental describes its practices as independently owned and operated by licensed dentists that receive non-clinical business support services from Aspen Dental Management, Inc. Conditions may vary by location.
Requirements
- At least one year of managing a team of direct reports.
- High school diploma or equivalent.
- People-centric leadership that motivates and inspires others.
- Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
- Analytical thinking and an emphasis on leveraging data.
Nice To Haves
- College degree preferred.
Responsibilities
- Lead office operations in support of the doctors.
- Provide superior patient service with compassion and care, following patient needs, company policies and procedures, government regulations, and dental board standards.
- Hire, develop, manage, and retain office staff.
- Consult with patients about treatment options provided by the clinical team, verify insurance payment and collection, and ensure high-quality care.
- Review monthly business results and manage profit and loss.
- Align the sales plan with business goals and create strategies to increase profitability.
- Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
- Perform additional tasks as required.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) savings plan with match
- Career development and growth opportunities
- Free continuous learning through TAG U
- Competitive compensation
- Flexible scheduling
- Ten-week business and leadership training program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
