Assistant Dental Office Manager

Aspen Dental Management • Albemarle, NC

9d

About The Position

At Aspen Dental, the Assistant Dental Office Manager, called an Operations Lead, performs daily front-office tasks and duties to help create lasting impressions and build trust and loyalty with patients. The role reports to the Manager and supports the daily operation of the practice, including patient service, appointment scheduling, insurance verification, payment collection, and oversight of non-clinical team priorities. New hires participate in an eight-week training program.

Aspen Dental describes its offering as including competitive compensation, flexible scheduling, career development, and a supportive culture. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support services from Aspen Dental Management, Inc. Details may vary by independently owned and operated location.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
• Analytical thinking and an emphasis on leveraging data.
• Organized and detail-oriented.

Nice To Haves

• College degree preferred.

Responsibilities

• Provide compassionate, superior patient service in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Collaborate with dental team members to provide exceptional patient care.
• Consult with patients about treatment options provided by the clinical team, verify insurance payment, and collect payments while supporting quality care.
• Under the Manager’s direction, supervise and reinforce the daily tasks and priorities of the non-clinical team.
• Review day-to-day data to evaluate its impact on the practice.
• Oversee scheduling and confirmation of patient appointments.
• Verify insurance payments, collect payments, balance nightly deposits, and process credit card payments.
• Perform additional tasks assigned by the Manager.

Benefits

• Paid time off
• Health, dental, and vision benefits
• 401(k) savings plan with employer match
• Career development and growth opportunities
• Free continuous learning through TAG U
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED