Customer Service Representative Jobs

About The Position

Requirements

• High School Diploma or GED.
• Depending on location, may be required to possess basic math skills sufficient to calculate time and money in assisting with Cashier-related duties.
• Computer literate, knowledge of MS Word, MS Excel and Internet
• Must have unrestricted authorization to work in US.
• Must be at least 18 years of age. If working at an off-airport location, you must be 21 years or older based on airport requirements.
• Must be willing to comply with pre-employment screening including but not limited to drug testing, reference verification, math test and background check.
• Must be able to work one of the following schedule: Friday 6:00pm - 2:00am and Saturday 8:00pm to 4:00am Saturday and Sunday 8:00am to 4:00pm Saturday 4:00pm to 12:00am
• Must be able to navigate through parking lot(s) and/or garages and must be able to assist customers in a timely manner; In some cases, may be required to travel up and down parking garage ramps in order to assist customers and address garage issues.
• Must possess hearing and vision faculties sufficient to perform essential functions.
• Depending on location needs or requirements, may be required to have a Valid Driver’s License and submit to a MVR/Driving Record Check.

Responsibilities

• Responds clearly and efficiently to customer inquiries including but not limited to monthly/daily rate information, directions to locations and assists in the operation of automated pay equipment stations.
• Ensures all paperwork is complete, and all revenue tickets are collected and accounted for.
• Acts as the point person for all customer service inquiries, complaints, incident reports and claims for the location and reports/escalates any major issues to the Operations Manager or Senior Operations Manager as appropriate.

Benefits

• $20 per hour
• EAP
• 401k