Customer Service Representative – SAP Order Entry

on-board-companies•Auburn Hills, MI

1d•Hybrid

About The Position

On-Board Services is hiring a Customer Service Representative for SAP order entry in Auburn Hills, Michigan. This role manages the complete order process for assigned accounts, from initial entry through product delivery, and works with customers and internal and external partners to support customer satisfaction. The position is hybrid, with four days in the office and one day working remotely; the schedule may change based on company requirements. The position is a one-year contract, with an opportunity to continue contingent on performance and ongoing business need. Compensation is $23.67 per hour.

Requirements

High school diploma required.
Experience with SAP R/3 or an equivalent system.
Previous order entry experience.
Previous customer service experience.
Ability to work a hybrid schedule of four days in the office and one day from home.
Must work in Auburn Hills, Michigan.

Nice To Haves

College degree preferred.

Responsibilities

Manage customer engagement and order processing from order entry through product delivery.
Perform SAP transactions, including order entry, returns, credits and debits, quality notifications, outputs, deliveries and shipments, and invoicing.
Build working relationships with commercial team partners to exceed customer expectations.
Analyze customer ordering patterns to anticipate needs.
Serve as a customer liaison on administrative and technical matters, including EDI, Capture, and My DuPont.
Respond promptly and professionally to customer inquiries and complaints.
Review daily reports, including open orders, returns, SAP blocks, and promise/failure reports, to identify and resolve issues proactively.
Adapt to a dynamic, fast-paced team environment.
Take ownership of customer issues and drive timely resolutions.
Investigate and resolve customer disputes in collaboration with customers, credit teams, and sales representatives.
Make decisions about customer returns following quality complaints within assigned Delegation of Authority limits.
Communicate relevant customer information to the account manager, including forecasts, new projects, and organizational changes.