Customer Service Representative

Valley View•Glenwood Springs, CO

About The Position

Valley View Hospital is hiring a Customer Service Representative for its Patient Financial Services department. The role assists patients with revenue-cycle questions and issues, using strong interpersonal and decision-making skills. Calls unrelated to the revenue cycle should be handled appropriately so patients’ questions are resolved to their satisfaction. The representative communicates compassionately and professionally, supported by a strong understanding of the revenue cycle. This is a full-time, day-shift position with no weekends. Bilingual English/Spanish skills are highly preferred. The role is benefit-eligible. The position wage range is $20.00–$28.87 per hour, with entry salary dependent on education, skill set, and experience.

Requirements

High school diploma or equivalent.
Two years of office experience.
Customer service experience, such as in retail, hotel/motel, or banking.
Typing speed of 50 words per minute.
Proficiency in Microsoft Office applications.
Strong interpersonal, communication, and listening skills.
Ability to address difficult situations and resolve conflict with poise and tact.
Ability to work independently and as part of a team.

Nice To Haves

Bilingual English/Spanish skills.
Additional college or business courses.
Certified Patient Accounts Technician certificate.
Admissions or billing experience in a hospital or other healthcare setting.
Insurance, banking, or accounts receivable/collections experience.
Working knowledge of medical terminology.

Responsibilities

Assist patients with questions and issues related to the revenue cycle.
Handle calls unrelated to the revenue cycle appropriately to help resolve patients’ questions to their satisfaction.
Communicate with patients in a compassionate and professional manner, using revenue-cycle knowledge.

Benefits

Medical, dental, and vision coverage, including coverage for eligible dependents.
Employer-paid basic life coverage with buy-up coverage options.
Flexible Spending Account for health care and dependent care.
Paid time off, paid family and medical leave, paid sick and bereavement leave, and leaves of absence.
Tuition assistance.
401(a) retirement plan.
403(b) retirement plan with employer matching contributions.
Employee Assistance Program.
Employee discounts on Valley View Medical Services.
Voluntary benefits and employee perks, including discounted RFTA bus passes, discounted gym memberships, corporate ski passes, a free car seat for eligible Valley View employee newborns or adopted children, and free use of Sunlight and Aspen SkiCo day passes based on availability.
Eligibility for the federal Public Service Loan Forgiveness program.
Relocation and other financial assistance may apply.