Lead Customer Service Representative

Circle K Stores•Cleveland, OH

1d•Onsite

About The Position

The Lead Customer Service Representative provides customer service and supports the daily operation of a Circle K store. The role handles sales and payments, operates store and fuel-related equipment, maintains store cleanliness and equipment, receives and stocks merchandise, and supports inventory, cash, and sales controls. In the absence of the Store Assistant Manager, the Lead Customer Service Representative supervises customer service representatives, helps train and coach employees, and adjusts staff assignments in response to customer traffic and operational needs. The position also completes shift-change and administrative tasks, reports safety or operational concerns, and maintains regular, predictable onsite attendance. The role is based at Store 2743230, 3038 W 117th Street, Cleveland, Ohio 44111. Availability is listed for days and evenings, and the position is full time.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to use the equipment, tools, and materials associated with the job.
Ability to work as scheduled and arrive on time.
Ability to communicate information and ideas so others understand.
Ability to perform the four basic arithmetic operations preferred.
Ability to perform the essential duties and physical functions of the job and work in the described conditions.
Ability to work alone.

Nice To Haves

High school diploma or GED.
Experience in retail sales.
Ability to perform addition, subtraction, multiplication, and division.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service; greet customers, offer assistance or recommendations, and thank them as they leave.
Accurately ring up sales and handle cash, checks, and other forms of payment.
Operate fuel consoles, lottery machines, money order machines, and telecom transaction equipment.
Report to work on time and follow dress and appearance standards.
Clean and maintain the store, including equipment and areas inside and outside the facility; inspect conditions and contact maintenance when repairs are needed.
Complete merchandise ordering, receive and verify vendor deliveries, maintain stock and supplies, rotate merchandise, and place advertising and pricing signage.
Control merchandise, cash shortages, and other selling expenses; help maintain inventory levels and conduct shift audits.
Monitor shift sales and cash-handling procedures, complete daily close-out functions, and notify the Store Manager of sales, cash, inventory, or operating discrepancies.
Follow company or brand guidelines for product breakage and spoilage; verify the quality and quantity of vendor products when applicable.
Supervise customer service representatives when the Store Assistant Manager is absent; help coach and train employees and provide performance feedback.
Monitor customer traffic and adjust employee schedules or assignments to reduce waiting times and address operational or discipline needs.
Provide direction for the store’s fast food service area when needed and correctly change gasoline prices according to the store’s pricing strategy.
Report incidents and potentially unsafe, unlawful, or unethical conduct to the Store Manager.
Complete shift-change duties, including counting cash drawers, recording employee purchases, and completing shift reports; ensure accurate employee timekeeping records.
Take inventory of supplies and equipment when needed, attend job-related meetings, complete daily store reports, and perform other duties assigned by the Store Manager.
Maintain regular and predictable onsite attendance.