Customer Service Manager Jobs

About The Position

Requirements

• 2-4 years of customer service, route management, account management, or related experience.
• Valid driver's license with a good driving record.
• Strong communication, organizational, and problem-solving skills.
• Ability to travel to customer locations.
• Ability to lift to 50 lbs. regularly.
• Passion for delivering exceptional customer service and building strong client relationships.

Nice To Haves

• Bachelor's degree preferred or equivalent experience.
• Experience in Coffee Services, Micro-Markets, Vending, Convenience Services, Food Service or Retail management preferred.

Responsibilities

• Conduct customer site visits and support client retention efforts.
• Ensure Coffee Services and Market accounts meet service, merchandising, and product availability standards.
• Assist with new account launches, market openings, and service transitions.
• Address customer concerns and coordinate timely issue resolution.
• Support sales growth through product recommendations, merchandising, and promotional opportunities.
• Monitor account performance and implement action plans to improve service and profitability.
• Ensure compliance with company and national account standards.
• Partner with Operations, Sales, and Route teams to deliver outstanding customer experience.
• Train and support route personnel on service and merchandising best practices.
• When needed, perform Route Driver duties, including product delivery, stocking micro-markets, replenishing coffee and pantry services, and servicing customer locations.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave