Customer Service Manager Jobs

About The Position

Requirements

• Ability to read, write, hear, and speak.
• Ability to perform simple math.
• Ability to operate necessary equipment such as cash register and credit/debit machines.
• Ability to speak English in order to interact with donors and customers satisfactorily.
• Must present a neat and positive appearance.
• Must be able to identify clothing sizes and gender specific differences.
• Must be able to work flexible schedule to include evenings and weekends.
• Ability to stand continuously for more than 75 of the shift.
• Ability to push and pull racks requiring a force of up to 20 pounds for a distance up to 100 feet for 10% of the shift.
• Ability to perform repetitive hand and wrist motions every few seconds associated with cash register use for more than 75 of the shift.
• Ability to repetitively lift textiles on hangers weighing up to 4 pounds at or above head level for 25% of the shift.

Nice To Haves

• POS experience preferred.

Responsibilities

• Greets, assists customers and answers telephone in a positive and professional manner.
• Operates cash register and credit/debit transactions with accuracy and according to all Goodwill Keystone Area policies and procedures.
• Organizes, color coordinates and rotates merchandise on the sales floor ensuring an attractive and convenient layout of sales floor along with visual merchandising and cleanliness of store.
• Promotes and represents Goodwill Keystone Area and its mission in a positive manner at all times.
• Actively participates in organizational programs and special events.
• Promotes an environment of workplace safety.
• Assures that duties are performed in a safe manner and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Customer Service Manager.