Customer Service Manager

SpartanNash • Jenison, MI

8d

About The Position

The Customer Service Manager leads day-to-day department operations in a retail store. The role ensures associates are trained, the department is fully staffed and operating to company standards, and department goals and key performance indicators are met. Responsibilities include managing inventory, product quality and freshness, staffing and associate development, schedules and labor expenses, department goals and forecasts, and execution of company plans and standards. The manager also ensures food safety and safety requirements are followed throughout the store and takes immediate corrective action when needed.

The role works in a typical retail store environment with varied temperatures and exposure to outside weather conditions. The noise level is usually low to moderate. Travel requirements vary by assignment. The position is located at 1965 Baldwin Street, Jenison, Michigan 49428.

Requirements

• High school graduate or equivalent GED.
• Strong written and verbal communication skills.
• Bookkeeping skills.
• Good organization, prioritization, decision-making, problem-solving, and conflict-management skills.
• Strong leadership abilities and capability to work in a hands-on environment.
• Good strategic planning and business acumen skills.
• Good knowledge of retail store operations and retail management systems.
• Proficiency in Word, Excel, and PowerPoint.

Nice To Haves

• Two years of retail experience preferred.
• One year of supervisory experience preferred.
• Depending on company location, ability to communicate in Spanish is highly desirable.

Responsibilities

• Order and maintain department inventory, using inventory control procedures to ensure product freshness and quality.
• Review and validate received orders for amount, quality, count or weight, and condition, and ensure products are stored appropriately.
• Manage associates completing stocking, production, and other tasks; ensure product quality, production planning, accuracy, date-sensitive rotation, and proper handling of spoiled or damaged products.
• Maintain familiarity with products carried in the department and throughout the store.
• Know advertised items, special prices, coupon deals, and features related to store sales and rewards programs.
• Communicate and execute the weekly and period Flight Plan according to company expectations and timelines.
• Use required tools and software and follow company policies and timelines to manage scheduling according to forecasted guidelines.
• Implement and maintain work schedules, labor control, overtime control, and department payroll expense.
• Implement Our Winning Recipe and model company core values and competencies.
• Manage department staffing, training, performance management, and associate career development.
• Develop and monitor department goals and, as required, forecasts.
• Attend and participate in daily huddles, manager meetings, and district- and company-level meetings as required.
• Maintain a clean, attractive, and well-stocked department using structure-of-the-day guidelines and Prime Time standards.
• Ensure food safety guidelines and requirements are followed throughout the store and take immediate corrective action when needed.
• Ensure safety guidelines and requirements are followed throughout the store and take immediate corrective action when needed.
• Develop and implement a plan to meet company goals and key performance indicators.
• Perform additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED