CUSTOMER SERVICE DEPARTMENT MANAGER
Von Maur/Dry Goods•Fargo, ND
•Onsite
About The Position
The Customer Service Department Manager oversees the store’s communication hub and manages services that support associates and make a lasting impression on customers. The manager leads customer service associates, develops their skills, and ensures customer service and department duties are completed accurately and on time. This role also monitors and supports online order and in-store pickup services. The position requires working on-site during day, evening, and weekend shifts.
Responsibilities
- Motivate associates to deliver excellent customer service by training, coaching, and leading by example.
- Perform the duties of a customer service associate and ensure department duties are completed accurately and on time.
- Develop service counter associates’ skills.
- Assess associate performance and provide feedback to improve customer service and Von Maur store services.
- Develop and implement solutions to address customer problems and department needs.
- Monitor and support store online order and in-store pickup services.
- Work on-site during day, evening, and weekend shifts.
Benefits
- Competitive wages
- Generous merchandise discount
- Comprehensive benefits
- 401(k) retirement plan
- No extended holiday hours
- Promote-from-within philosophy and career opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
