Customer Service Department Manager
Uline•Irving, TX
•$85,000 - $100,000•Onsite
About The Position
Uline is seeking a Customer Service Department Manager to help maintain its reputation for fast, friendly, customer-focused service. The manager empowers customer service teams to deliver an exceptional customer experience and manages the daily activities of various Customer Service departments. The role is based at Uline’s Texas Branch in Irving, Texas, and is on-site.
Requirements
- Bachelor’s degree.
- At least 3 years of customer service management experience.
- Demonstrated ability to effectively coach and develop a high-performing team.
Responsibilities
- Train Team Leads to build a high-performing, positive team environment and provide top-notch customer service.
- Manage the daily activities of various Customer Service departments.
- Evaluate team procedures and identify areas for improvement.
- Review performance reports and suggest ways to increase efficiency.
- Resolve escalated customer issues promptly.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match that starts on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Clean, modern, air-conditioned facilities.
- First-class fitness center and beautifully maintained walking paths.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
