Customer Service Department Lead

Meijer•Zionsville, IN

About The Position

The Customer Service Department Lead provides direction for the department’s operations, processes, and conditions, and plans, guides, and empowers team members in day-to-day work. The lead models an exceptional customer experience, helps achieve department goals, and influences peers to support a continued winning strategy. The role includes coordinating daily work, coaching and training team members, supporting department scheduling, and maintaining customer service, sales, product freshness, food safety, and operational standards. The lead may also work in other departments, operate a register or powered equipment, handle cash, and participate in inventories as applicable. The job profile notes that additional duties may be assigned or required.

Requirements

Passion for customer service and engagement that conveys approachability to customers and fellow team members.
Initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Ability to think creatively.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Positive influence to create a strong team environment.
Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to help exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent, and provide peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department schedule writing, with a focus on team-member engagement, customer service, store sales, and profitability.
Monitor execution of rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in ordering, receiving, stocking, pricing, and product display, where applicable.
Create an environment that supports Meijer culture, including valuing Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a lead capacity in other store departments when required.
Perform other duties as assigned or required.