Customer Service Department Manager

Uline • Pleasant Prairie, WI

5d • $85,000 - $100,000 • Onsite

About The Position

Uline is seeking a Customer Service Department Manager to help uphold its customer-service reputation by empowering teams to deliver an exceptional customer experience. The manager will oversee the daily activities of various Customer Service departments, develop Team Leads, assess processes and performance, and resolve escalated customer concerns. This is an on-site position at Uline’s Kenosha Branch in Kenosha, Wisconsin.

Requirements

• Bachelor’s degree.
• At least 3 years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment and provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Benefits

• Complete health insurance coverage.
• 401(k) with a 6% employer match, starting day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Café with affordable daily meal options from local restaurants.
• On-site fitness center and maintained walking paths.
• Clean, modern facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager