Service Department Manager

MHC Kenworth•Murfreesboro, TN

About The Position

Murphy-Hoffman Company, LLC (MHC), North America’s largest Kenworth truck dealership and leasing group, is hiring a Service Department Manager to oversee the day-to-day operation of a branch Service Department in accordance with established policies and procedures. The manager plans, directs, and controls department activities to meet growth and profit objectives; establishes objectives, plans, procedures, and programs; evaluates performance against goals; and maintains high standards of professionalism and customer service. The role includes assessing department needs and market opportunities, setting short- and long-term operating and financial objectives, developing sales and profit targets and expense budgets, reviewing results and taking corrective action, and promoting the department to customers alongside the outside sales force. The manager works with the Parts Manager and sales team to improve labor sales, coordinates warranty claims with the Warranty Manager, promotes workplace safety, supports positive employee and customer relations, and keeps the Branch Manager informed about competition, market conditions, and department operations. Other duties may be assigned by a supervisor. This is designated a safety-sensitive position. MHC describes itself as a multi-state network of diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company. The company states that it fosters employee growth and potential.

Requirements

Minimum of four years’ experience in a related field.
Previous supervisory experience.
Excellent leadership and communication skills.
Positive can-do attitude.
Strong work ethic and commitment to working extra hours when needed.

Nice To Haves

Commercial Driver’s License (CDL) preferred.

Responsibilities

Manage the day-to-day operation of the branch Service Department in compliance with established policies and procedures.
Plan, direct, and control department activities to meet growth and profit objectives.
Formulate department objectives, plans, procedures, and programs, and evaluate results against objectives.
Assess present and future department needs, trends, problems, and profit opportunities.
Establish short- and long-term operating and financial objectives within company plans and policies.
Ensure department policies and objectives are understood and effectively applied.
Set annual and monthly sales and profit objectives and prepare the expense budget in accordance with company objectives.
Review department results and take appropriate action as necessary.
Travel regularly with the outside sales force and independently to customer locations to promote the Service Department and dealerships.
Work proactively with the Parts Manager and outside sales force to improve labor sales efforts.
Maintain communication within and between branch departments.
Promote safe work habits and ensure safety rules are followed.
Develop and maintain policies and practices that support positive employee and customer relations.
Monitor competition, market conditions, and department operations, and keep the Branch Manager informed.
Coordinate warranty claims processing with the Warranty Manager and administer warranty and policy adjustments fairly and honestly for the customer, dealership, and vendor.
Perform other duties as assigned by a supervisor.