Anthropologie Department Manager - Service & Styling

Urban Outfitters•Wichita, KS

9d•Onsite

About The Position

Anthropologie is opening a new location in Wichita, Kansas, and is seeking a Service and Styling Manager. The manager directs service, selling, and styling to create an engaging and inspiring store environment. The role includes developing team members, collaborating with key partners, and supporting store operations and visual needs. The manager leads customer service and selling efforts, develops service and styling programs, supports hiring and employee engagement, and contributes to store operations and visual standards. They also share product knowledge and store priorities with the team, set individual sales goals, and communicate customer and staff feedback to the Store Manager.

Requirements

At least 2 years of retail leadership experience.
Strong merchant skills and a history of delivering financial results.
A proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Interest in or enthusiasm for the Anthropologie brand.

Responsibilities

Lead by example in providing extraordinary service and empower the team to use key performance indicators to set team and zoning goals.
Train the team to provide a frictionless customer experience using technology to transact in the moment, upsell, and build clientele.
Give associates the tools to create elevated, individualized service and styling experiences and cultivate customer connections.
Support the Store Manager in curating events and experiences that reflect local customer and community interests and drive brand engagement.
Oversee training, development, and accountability for the CEM program, fostering a culture that prioritizes service and sales.
Drive the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates.
Support the Store Manager in identifying and onboarding external talent, and invest in employee engagement to retain a diverse team and support internal growth.
Use brand resources to support employee development, recognition, and team building, including initiatives such as the SPARKED Journal.
Help assess sales forecasts, schedule support for peak selling hours, and use Company tools to identify merchant opportunities in product placement, outfitting, and stock levels.
Take an active role in opening and closing, restocking, standards, cleanliness, IT and facilities issues, and loss prevention.
Support product flow processes, including shipment receipt, processing, security tagging, and preparing products for floor placement; oversee the omni process to maintain fill rates and organization standards.
Help create an inclusive environment by amplifying voices and seeking and advocating for different perspectives.
Share product knowledge, current trends, brand messaging, and store priorities through daily team touchpoints.
Set individual sales goals and selling expectations to foster a collaborative selling environment.
Provide customer and staff experience insights and communicate feedback to the Store Manager.